Sales Admin Mexico

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Sales Admin role is integral to supporting executive leadership the sub-regional sales team and cross-functional departments. It ensures smooth operations fosters efficiency and plays a pivotal role in building a cohesive and value-driven workplace culture. This position requires a proactive mindset exceptional organizational skills and the ability to embody and promoteGenesys core values:Embrace Empathy Fly in Formation and Go Big.

Primary Responsibilities:

1. Executive Assistant to Sales VP and Directors

• Calendar & Schedule Management: Plan prioritize and manage calendars ensuring alignment with internal and external stakeholders.

• Travel Coordination: Organize travel plans including flights accommodations itineraries transfers and last-minute changes.

• Communication & Correspondence: Draft edit and manage professional communication acting as a point of contact for inquiries

• Meeting Preparation: Prepare agendas presentations and materials for meetings arrange in-person meetings transfers etc.

• Confidentiality: Handle sensitive information with discretion and maintain a high level of professionalism.

2. Office administration (Support focused on the Sales team)

• BCD Travel Administrator and travel emergencies

• Provide administrative support to the sales team ensuring efficient and effective operations.

• Coordinate meetings presentations and communications between the sales team and clients.

3. Event Planning and Budget Management for Sales Team

• Quarterly Business Reviews (QBRs): Plan and execute four QBRs annually managing all logistics and budgets. (Allocate annual budget to plan ahead).

• Sales Events: (1 per week approx.)

• OrganizeCX DayCX Workshop etc.

• Define and implement standard processes for these events including:

• Room reservations.

• Merchandising and gift preparation.

• Identifying participants.

• Coordinating coffee breaks.

• Executive Visits: Create and implement a standard process for executive visits

• Agenda

• Transportation

• Reservations

4. HR IT and Facilities Support (Applicable for México NOLA SOLA)

• HR Support: Assist with onboarding new hires and local HR tasks (Only NOLA and SOLA)

• IT Support: Manage stock inventory (laptops cellphones) prepare devices for new hires and oversee IT services.

• Facilities Support: Oversee office administration including supplies snacks beverages cleaning and security. Act as the point of contact for service office administration.

5. Finance and Invoice Management (Mexico SOLA NOLA)

• Support the finance team by collecting invoices at the end of the month.

• Amex (Corporate credit card Administration).

6. Purchasing process

• Effectively manage thepurchasing process onboarding of new vendors creating purchase requisitions and ensuring the Sub-regions needs are met efficiently and cost-effectively.

6. General Problem-Solving and Relationship Management

• Act as a liaison between executives team members

• Proactively anticipate needs troubleshoot administrative issues and maintain smooth team communication.

7. Corporate Communication and Coordination

• Serve as the primary point of contact forLATAM Leadership and Genesys Corporate Teams including Facilities Events Diversity Equity & Inclusion (DEI) Purchasing and other departments.

• Engage inhigh-level conversationswith corporate teams to:

  • Aligning regional standards with global strategies.

  • Streamline processes and enhance collaboration between regions.

  • Support and contribute to global initiatives ensuring regional execution is aligned with corporate goals.

• Act as abridge between regional and corporate teams fostering effective communication and partnership.

Expectations for Role Execution

Ownership and Empower

• Take full ownership of office administration ensuring smooth daily operations without constant oversight.

• Be empowered to make decisions regarding:

  • Office supply purchases within pre-defined budget limits.

  • Vendor selection for routine office or event needs.

  • Travel and event-related expenses within approved budgets.

Collaboration and Communication

• Maintain consistent and clear communication with:

  • LATAM Leadership POC and U.S. corporate teams ensuring alignment on initiatives and standards.

  • Internal teams including HR IT and Facilities to address cross-departmental needs efficiently.

• Proactively anticipate and resolve challenges related to global collaboration such as time zone differences or varying regional requirements.

Strategic Thinking and Problem-Solving

• Serve as a trusted advisor to Sales Leadership offering solutions that improve efficiency and productivity.

• Anticipate potential obstacles and develop strategies to overcome them before they impact operations.

Cultural Leadership

• Act as aGenesys Values Ambassador modelingEmbrace Empathy Fly in Formation and Go Big.

• Promote a culture of inclusivity collaboration and open communication ensuring team members feel supported and aligned with company goals.

Process Improvement and Documentation

• CreateStandard Operating Procedures (SOPs)for recurring events (e.g. Executive Visits CX events) ensuring consistency and scalability.

• Regularly review and refine processes to improve efficiency and align with corporate standards.

Global Alignment and High-Level Collaboration

• Represent the LATAM region in high-level conversations with corporate stakeholders ensuring regional needs are understood and incorporated into global strategies.

• Stay informed about global initiatives actively supporting their implementation at the regional level.

• Key Performance Indicators (KPIs) and Metrics
  Performance will be measured by the ability to meet deadlines event success stakeholder feedback and smooth execution of administrative tasks.

• Technology and Tools
  Proficiency in tools such as Microsoft Office is required to manage daily administrative tasks effectively.

• Time Management and Multitasking
  Strong time management and multitasking skills to prioritize tasks effectively in a dynamic environment with competing demands.

• Decision-Making Autonomy and Accountability
  While autonomy is granted for routine decisions key decisions related to budget allocation event scope and vendor selection should align with executive leadership priorities.

• Training and Development Opportunities
  The Sales Admin will have access to ongoing training opportunities to enhance administrative skills stay updated on company tools and develop leadership competencies.

• Scope of Support Across Regions
  Support for LATAM is primary but cross-regional support may be required depending on business needs with coordination between LATAM.

• Crisis Management or Unexpected Situations
  Proactively manage unforeseen circumstances such as travel disruptions last-minute meeting changes and urgent requests from executives.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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