Specialist Support Coordinator

$110k - $115k super salary packaging

About Somerville Community Services

Somerville is a for-purpose community-based organisation that has supported Territorians for over 50 years. We specialise in high-quality disability services that empower people to live the life they choose. As a registered NDIS provider we deliver individualised support across the Northern Territory with a focus on respectful person-centred relationships that promote choice dignity and independence.

About the role

Were seeking a skilled and compassionate Specialist Support Coordinator to join our Support Coordination Services team in Alice Springs.

The Specialist Support Coordinator supports NDIS participants with complex needs high risks or involvement across different service systems. Youll work closely with participants families and providers to reduce barriers stabilise supports and ensure plans are implemented safely and effectively.

This role combines case coordination problem-solving and advocacy to support participants to achieve meaningful outcomes while navigating complex circumstances.

What youll be doing

As a Specialist Support Coordinator you will:

• Provide specialist-level support coordination to participants with complex needs and risks.
• Collaborate with participants families carers and service systems such as health housing justice and safeguarding agencies to develop and implement practical solutions.
• Respond to changes in circumstances and crises ensuring timely coordination of safe and effective supports.
• Support participants through significant life transitions and prepare detailed reports and evidence for NDIS plan reviews.
• Advocate for participants rights and preferences while balancing safeguarding responsibilities and risk management.
• Maintain accurate case notes records and reports in line with NDIS Practice Standards and organisational policies.

What youll bring

Youll bring strong relationship-building skills advanced problem-solving ability and a genuine commitment to supporting participants with complex needs.

Were looking for someone with:

• Experience working in disability community services social work or similar human services fields including supporting participants with complex needs
• Knowledge of the NDIS and Support Coordination or the ability to quickly develop this expertise
• A strong understanding of participant rights choice and control and how to balance these with safeguarding responsibilities and risk management
• Excellent verbal and written communication skills with the ability to prepare clear reports and build trusted relationships with diverse stakeholders
• The ability to problem-solve negotiate solutions and overcome barriers to services
• Strong organisational skills to manage competing priorities and meet required outcomes
• High standards of confidentiality professional integrity and culturally safe practice
• Proficiency in Microsoft Office and client management systems for accurate record-keeping and reporting

You will also need (or have the ability to obtain):

• NT Drivers Licence
• National Criminal History Check
• NT Ochre Card (Working with Children Clearance)
• NDIS Worker Screening Clearance
• COVID-19 and Influenza vaccinations
• First Aid and CPR Certificate
• Full Australian working rights

Please refer to the fullposition descriptionfor a complete list of essential and desirable criteria.

Why work with us

At Somerville youll be part of a values-led team where your skills contribute to meaningful outcomes for people with disability. We offer a supportive collaborative environment where your impact is recognised and your professional growth is encouraged.

Youll also enjoy:

• Five weeks of annual leave
• Not-for-profit salary packaging to increase your take-home pay
• Flexible working options
• Paid parental leave
• Regular supervision training and professional development opportunities
• A strong focus on employee wellbeing and engagement
• Free confidential Employee Assistance Program (EAP)

How to apply

To apply please submit your resume and a brief cover letter outlining your experience skills and what makes you a great fit for this role.

If you have any questions or require adjustments to participate in the application process please contact us at or call.

Somerville is committed to creating a safe inclusive and respectful workplace. We encourage applications from people of all backgrounds and communities.

Applications will be reviewed and shortlisted as received so early applications are encouraged.