Client Success Manager
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Job Location:
Oklahoma City - USA
Monthly Salary:
$ 60 - 65
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Help us help keep people safeand businesses working as one ofBuilt In Colorados Best Places to Workfor six years in a rowKPAis made up of talented individuals working together for the greater here to help our clients buildsafe thriving organizations and were looking for people with a common goal to help us do it.
Position Description:
The Client Success Manager is responsible for driving the engagement and on-going success of KPAs client base. The primary objective of the Client Success Manager is to drive client retention and renewals and ensure your customers are getting maximum value from KPA. The Client Success Team is a crucial part of leading our growth as a SaaS company.
Position Responsibilities:
- Build trust and communicate effectively with owners executives office managers and power users alike.
- Define develop and execute effective client adoption and retention strategies.
- Drive engagement with KPA products and services through ongoing calls regular interactions and conducting business reviews with the Field Services organization and other departments.
- Achieve annual contract renewals.
- Understand the full functionality of the KPA product suite features and benefits and competitive position in order to best support KPA clients.
- Drive escalation of client issues coordinate key resources in the escalation process and project manage the client issue until its resolution.
- Collect feedback to drive continuous improvement across all areas of the business.
- Define and roll out standard processes across the Client Success organization.
Success Criteria:
- Ability to manage clients independently and efficiently.
- Excellent problem solving organizational and time management skills.
- Extremely dynamic personality with an effective style of communication.
- Ability to prosper and self-motivate in a fast-paced self-directed entrepreneurial environment.
- Ability to work both independently and in a team environment.
- Desire to understand process identify improvements and implement change.
- Clear and concise written communication.
- Ability to manage workload through a CRM; Salesforce experience a plus.
- Demonstrates KPAs core values of Integrity Helpfulness Excellence Agility Respect and Teamwork
- Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional credible manner.
Job Qualifications:
- Generally 2 years in a Client Success or Account Management position.
- Experience at a B2B SaaS or Technology company.
- Skilled in navigating sensitive client conversations and manage the renewal process.
- Articulate and able to communicate effectively with clients and internal teams - patient friendly and direct when necessary.
- Comfortable with technology and discussing software products and features with a range of audiences.
- Intellectually curious and able to think on your feet.
Location:
- KPA is headquartered in Westminster CO just outside of Denver. We operate in a hybrid remote-first work model where local candidates can go into the office for in person collaboration team meetings or events. We are targeting a candidate who is local to HQ or nearby our offices in Norman OK or Portland OR. You will be expected to attend in-office events on an infrequent basis and travel for team events or client meetings typically quarterly or annually.
Compensation:
- Annual salary of $60-65k commensurate with experience
- Quarterly Retention Bonus (24k annual target)
- Total cash on-target earnings of $100-109k
Physical Requirements:
- Working on a computer typing and viewing a screen - all of the time
- Stationary sitting or standing - all of the time
- Hearing and listening - most of the time
- Lifting up to 10lbs - some of the time
- Ability to travel to local regional or national events - infrequently
Dont meet every job requirement At KPA we are dedicated to building a diverse inclusive and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If youre excited about the role but your past experience doesnt align perfectly with every qualification we still encourage you to apply! You might just be the right candidate for this or other roles.
About KPA
Founded in 1986KPAis a leading provider of Environment Health & Safety (EHS) and Workforce Compliance software and consulting services. KPA solutions help clients identify remedy and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPAssoftware consulting services and award-winning training content helps organizations minimize risk so they can focus on whats importanttheir core business.
We are passionate about what we do how we do and why we do it. Our culture is driven by the KPA core values Integrity Helpful Excellence Agile Respectful and Teamwork. Success will be determined by the capabilities energy and character of the people we bring into our organization and the performance they achieve.
KPA with headquarters in Colorado and teammates throughout the United Sates is recognized as one of Colorados Best Midsize Places to Work by Built In Colorado for 2024.
To be ranked in Built Ins Best Places to Work Awards is a recognition of KPAs dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone said Chris Fanning KPA President and CEO. I believe weve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.
KPA is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer and compensation to all qualified applicants and employees without regard to race religion religious dress/grooming color ethnicity sex (including sex stereotyping) sexual orientation gender identity or gender expression national origin ancestry citizenship status creed uniform service member status military or veteran status marital status pregnancy breast-feeding and/or pregnancy-related conditions age protected medical condition leave status physical or mental disability genetic characteristics or any other legally-protected status in accordance with the requirements of all federal state and local compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
If you need assistance or an accommodation due to a disability you may contact us at
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Improve safety and stay compliant. Learn why 10,000 companies trust KPA EHS Software and consulting to keep their companies safe.
