Desktop Support II (On-Site)

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

The Service Desk Support II is responsible for providing excellent customer service by addressing and resolving a variety of IT-related incidents and requests by documenting and escalating incidents as necessary.

Responsibilities:

Provide initial front-line support by researching resolving and responding to all calls emails chats walk-ups and self-service requests in a professional and timely manner.
Provide Tier 1 support for Microsoft cloud-based back-office systems
Identify persistent problems and recurring failures and work with the Engineering team to drive them to resolution.
Document troubleshooting steps hardware specifications and software versions prior to escalation to reduce duplication of efforts by other IT teams.
Provide support for Webex office phones and Intune managed mobile devices
Understand LAN WAN & voice network environments routing protocols various technology architectures including TCP/IP DHCP DNS LAN WAN Wireless VPN
Prepare and deploy CCTV workstations desktops laptops tablets and mobile devices.
Able to lift pull push climb twist and reach when dealing with computer equipment including computers monitors and printers.

Requirements:

Excellent customer service telephone etiquette and interpersonal skills.
3 to 5 years experience in Desktop Support including experience with Microsoft Office and Office 365 Active Directory Users and Computers TCP/IP DNS and DHCP.
Experience in Windows 10/11 and macOS operating system administration.
Must be comfortable providing high-level desktop/application support to VIPs and executives.
Strong verbal written and visual presentation skills.

Pay Transparency: This role pays $30 to $35 an hour based on skill and experience.

***No visas or sponsorships are available for these roles.

***No C2C (Corp to Corp) opportunities.

***No 1099s

Overview: The Service Desk Support II is responsible for providing excellent customer service by addressing and resolving a variety of IT-related incidents and requests by documenting and escalating incidents as necessary. Responsibilities: Provide initial front-line support by researching res...