Data and Administrative Officer

Truro - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

To apply for this role please complete the application form found on the Healthwatch Cornwall website and send to .

Background

Healthwatch Cornwall (HC) is one of 151 local Healthwatch formed in response to the Health and Social Care Act 2012. Healthwatch England provides representation at national level and Healthwatch Cornwall is funded by the Department of Health via Cornwall Council.
Our vision is to inspire positive change in Cornwalls health and social care through effective public engagement and we exist to ensure people and communities have a strong voice to influence and challenge how health and social care services are provided within their area.
HC is a Community Interest Company (CIC) and we act as a critical friend to the commissioners and providers of health and social care services to enable progressive and beneficial decisions to be made.

Job Purpose:
To ensure accurate and insightful management of public feedback data for Healthwatch Cornwall. The postholder will be responsible for collecting coding analysing and reporting on data gathered from residents across multiple sources providing vital evidence for research reports and influencing addition the role will provide one day per week of core administrative support to ensure smooth office and operational functions.

Key Responsibilities:

Data Management & Analysis (Primary 80%)
Data Entry: Enter resident feedback from multiple channels (surveys Have Your Say forms phone/email focus groups events) into Excel and ensure seamless integration with the CRM system working closely with the Performance & Insights Officer.
Data Cleansing & Quality Assurance: Maintain accuracy consistency and integrity of data carrying out regular quality checks.
Data Analysis: Working with Performance & Insights Officer identify themes trends and insights in public feedback preparing summaries and visual outputs for use in reports and dashboards.
Reporting Support: Work with the wider team (Research & Engagement) to provide datasets charts and analysis for issue reports impact reviews and commissioner updates.
Confidentiality & Compliance: Ensure all information is handled in line with GDPR and HCs data governance policies.

Administrative Support (Secondary 20%)
General Admin: Provide one day per week of core admin cover including answering phones responding to emails maintaining records and ordering supplies.
Meeting Support: Assist with Board meeting scheduling agendas and facilitation.
Volunteer Support: Offer light-touch admin support to work experience and office volunteers when required.

Reporting Structure:
Reports to the CEO and works closely with the Performance & Insights Officer and Wider Team (Research Engagement & Comms) to provide timely and accurate data for organisational outputs.

This job description outlines your main tasks and responsibilities but you may be required to undertake further duties when necessary.

Apply here

This is not a Cornwall Council vacancy therefore please contact the organisation direct for further information.

Organisation address:

Healthwatch Cornwall
Suite One Calenick House
Heron Way Newham
Truro
TR1 2XN

Contact detail: Admin

Email:

Website: Experience:

Unclear Seniority

DescriptionTo apply for this role please complete the application form found on the Healthwatch Cornwall website and send to .BackgroundHealthwatch Cornwall (HC) is one of 151 local Healthwatch formed in response to the Health and Social Care Act 2012. Healthwatch England provides representation at ...

Key Skills

Fiscal Management
Microsoft Access
Employee Evaluation
Military Experience
Business Management
Strategic Planning
Project Management Software
Administrative Experience
Budgeting
Human Resources
Financial Management
Word Processing

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About Company

Cornwall Council

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunit ... View more

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