Customer Success Manager - SAP Academy for Customer Success - JAPAN

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Who youll become

Customer Success Manager (CSM) Responsibilities:

Daily management of assigned cloud customer accounts. This includes account management strategies developing and managing engagement and expansion plans and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold: to maximize the return-on-investment customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection which positively impact SAPs business performance. Your end-goal To help companies of all sizes solve their unique challenges and run simpler.

As a CSM within the SAP Academy for Customer Success you will be responsible to:

• Successfully complete a 10-month learning-apply program that enhances your support into the CSMrole a critical customer facing function within our dynamic Customer Success board area.
• Immerse yourself in a multi-dimensional experiential learning with a focus on digital transformation global intelligence human skills business and technology acumen solution/industry knowledge and strategy/tools/process.
• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSMprofessional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program you will move into a direct customer facing CSMrole in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSMfocus areas: Digital Supply Chain(DSC) Business Technology Platform(BTP)

What youll bring

• 2-3 years work experience with a proven record of supporting customers and business transformation preferably from consulting sales and/or account management that include resolution and escalation management.
• Role Specific Skills: customer value proposition customer success management technology solution adoption customer engagement relationship building.
• Foundational SkillsComplex problem solving collaboration creative thinking customer focus effective communication emotional intelligence learning agility business acumen artificial intelligence resilience English and Japanese language.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next generation customer-facing workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime to develop a global peer network partner and engage with customers to help solve their unique business challenges and leverage world-class cloud-based products and services all while earning a great salary and benefits.

The SAP Academy for Customer Success has shifted to a hybrid work model with a 50% in-office expectation.

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon California in late Q3 of 2026. This decision will be made in Q1 2026.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 434434 Work Area: Sales Expected Travel: 0 - 50% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid