Intake Coordinator

Who are we

360 Behavioral Health provides exceptional care for individuals with autismand developmental delays. With over 30 years of expertise we are a leading authority in ABA-based behavioral health services. Founded by a husband-and-wife team our mission is to transform lives through a comprehensive range of services including Applied Behavior Analysis personal assistance and respite. Our qualified clinicians use evidence-based practices and personalized treatment plans to improve outcomes for individuals with autism and their families. As one of the top ABA services providers in the United States and a certified Great Place to Work our commitment and dedication continue to drive our exceptional care.

What would this role do

As an Intake Coordinator with 360 Behavioral Health you report to the Supervisor of Care Navigation & Intake as part of the companys Partnerships & Growth team. Your focus is to ensure the company delivers an exceptional customer experience to all parents caregivers health plan representatives local office partners and others as you onboard new clients initiating services through the organization from warm handoff to you from the Care Navigation team through your handoff to the local office.

What we offer (We like to get right to it!)

• Competitive compensation (we value transparency) $22-24/hr
• Student loan repayment assistancefor eligible roles
• Bonus program(s)for eligible roles
• Career development and advancement opportunities
• Flexible scheduling
• Great and fun company culture
• Expansive Health Vision and Dental plans for our full-time partners
• 401(K) retirement savings program
• Mileage and phone reimbursement
• And so much more!

Role Responsibilities (Heres what it takes)

• Live the Companys business theory of Customer Focus Total Participation Continuous Improvement Leadership and Mutual Learning.
• Coordinate onboarding activities including completing all intake documentation eligibility and benefits verification preauthorization for initial assessment services and handoff to local clinic for new clients meeting admission requirements and who are interested in initiating services with the company
• Maintain status of all intake activities by recording details in the clients record in Lumary confirming and uploading all documentation as required and recording details into the Intake Tracking and other documents as required.
• Manage daily workload to ensure new clients progress through the intake process per established processes and protocols including timely follow up of all assigned new clients.
• Participate in / contribute to the attainment of KPIs established for the department.
• Ensure compliance with HIPAA and other relevant regulatory requirements.
• Assist with other projects or initiatives that support improvements in the customer experience.

Must Haves (Yes we have needs!)

• High School graduate or equivalent.
• Monday- Friday 8:00 AM- 4:30PM- Hybrid
• Must travel to Van Nuys HQ
• Proven success in current and prior roles and responsibilities.
• Ability to work independently within established procedures.
• Exceptional customer service attitude and acumen with a drive toward providing an exceptional customer experience with every interaction.
• Superb oral and written communication skills.
• Computer savvy with thorough knowledge of Microsoft Office (Word Excel Outlook PowerPoint).
• Excellent organizational and time management skills.
• Critical attention to detail deadlines and reporting.

Nice to haves (Very demure very mindful)

• Bilingual in Spanish preferred

360 Behavioral Healthis an equal opportunity employer. If anyone is unable to fully access any portion of the 360 Behavioral Health on-line system we are committed to providing reasonable accommodations. Please contact us at for assistance.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability please send an e-mail toto let us know the nature of your more EEO information about applicant rightsclick here.

AmericansWith Disabilities Act

360 Behavioral Health does not discriminate on the basis of disability in its services programs or activities. Employment: 360 Behavioral Health does not discriminate based on disability in its hiring or employment practices and complies with the ADA title I employment regulations. Effective Communication: 360 Behavioral Health will upon request provide auxiliary aids and services leading to effective communication for people with disabilities including qualified sign language interpreters assistive listening devices documents in Braille and other ways of making communications accessible to people who have speech hearing or vision impairments. Modifications to Policies and Procedures: 360 Behavioral Health will make reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy programs services and activities. For example people with service animals are welcomed in 360 Behavioral Health offices even where pets and other animals are prohibited. Requests: To request an auxiliary aid or service for effective communication or a modification of policies or procedures contact ADA Coordinator name and contact information as soon as possible preferably 30 days before the activity or event. For inquiries please contact us at

Required Experience:

IC