Operations and Delivery Officer

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food Programme is the worlds largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger. Every day WFP works to ensure that nobody goes to bed hungry and that the poorest and most vulnerable particularly women and children are able to meet their food and other essential needs.
WFP endeavours to reach as many people in need as possible utilising available resources. This means making sure that assistance reaches the intended people while preventing or detecting the possible divergence of entitlements. WFP either collects personal data from people directly or receives data from partners in order to enrol beneficiaries into assistance programmes. WFP continually verifies people in order to make sure that entitlements are going to the intended individuals and families.
The Delivery Systems Services (DSS) within the Delivery Assurance Service within Supply Chain and Delivery division in HQ has been tasked with leading WFPs corporate operational systems and services for WFPs in-kind and CBT programmes. DSS intends to support WFP Country Offices and in some cases partners and governments through a service-model that includes clearly-defined deliverables transparent costs and overall excellent service provision. DSS is therefore recruiting Operations and Delivery Officers to develop and deliver the global service and support to country offices for key business processes related to registration enrolment verification and the delivery of CBT and in-kind assistance.
This role is based in Headquarters (HQ) in the Supply Chain and Delivery division (SCD).
Job Purpose:
Support the design of business processes key controls and business requirements for registration enrolment verification and the delivery of CBT and in-kind assistance. Work in partnership with WFPs Technology division (TEC) and relevant product owners to ensure that the business capabilities needed are embedded in corporate systems tools and services. Support the development and delivery of global services and technical support offered to WFP country offices and partners IDM systems and operations. Ensure close coordination with WFP field colleagues end-users of systems beneficiaries and other key stakeholders and deploy on mission to solve challenges and develop optimal field operations. Review feedback and requests from WFP country offices and work towards meeting their needs through overall excellent support and service provision.

RESPONSIBILITIES:
the communication and coordination activities with key stakeholders of IDM (Identitymanagement) solutions including COs and RBs and external partners.
support to country offices with their operational needs specifically related tostandard operating procedures best practices and IDM services incl. SCOPE Self- registration tool Payment Instrument tracker (PIT) and/or beyond.
the documentation of business processes and requirements for CBT or in-kind.
support to project management prioritization of new features documentation ofproduct roadmaps backlog management and change requests for IDM systems and solutions.
closely with DASs normative and policy focal points user experience experts and otherkey stakeholders to ensure that corporate systems and services are developed and offeredfollowing a human-centred design approach user journey mapping and are upholding ofpeoples rights to privacy and protection.
engagement activities of DSS IDM with WFP HQ country offices and regionalcounterparts to agree on deliverables and facilitate the delivery of support services.
user research and satisfaction evaluation activities to ensure solution consistency andexcellent user experience.
on mission provide field support and deliver trainings when needed.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: University Degree or Advanced University Degree in international relations political or economic science business administration computer and information systems or other relevant academic areas.
Experience: 2 years of relevant progressive work experience in humanitarian or private sector. Experience with designing and implementing humanitarian in-kind or cash programmes involving the project management registration verification or enrolment of beneficiaries is key.
Knowledge & Skills:
Microsoft Office data collection tools and database technologies. Experience and ability to effectively engage and coordinate across a variety of stakeholders.
Languages: Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic Chinese French Russian and Spanish) or Portuguese (one of
WFPs working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.