Operational Excellence Program Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Role Purpose

The Operational Excellence Program Lead serves as the integrated hub for operational excellence across our enterprise client account driving standardization innovation and continuous improvement. This dynamic role brings together critical functions to ensure seamless delivery of exceptional client service and operational performance.

Key Responsibilities

Strategic Leadership & Governance

• Partner with the Account Leadership Team to develop and implement operational excellence strategies aligned with client objectives and JLL best practices
• Establish and manage governance frameworks including performance metrics accountability structures and regular business reviews
• Drive operational standardization and best practice adoption across the account portfolio
• Lead the identification and implementation of innovation opportunities that enhance service delivery and client value

Technical Standards & Quality Management

• Coordinate technical resources and subject matter experts to address business demand
• Oversee compliance with operational standards through spot audits and assessments
• Develop and maintain standard operating procedures playbooks and technical guidance documents
• Facilitate knowledge sharing and continuous improvement initiatives across the account team
• Monitor and control key quality related processes at the Account as prescribed by the procedures of the Quality Management System (QMS) and/or Regional Q&C team

Strategic Delivery & Program Management

• Establish and maintain project/program management frameworks methodologies and tools
• Oversee the planning execution and delivery of strategic initiatives and operational improvement projects
• Manage risk mitigation and quality controls
• Implement processes to ensure alignment with strategic priorities

Communications & Change Management

• Develop and execute communication strategies with team for key initiatives and operational changes
• Create compelling content for client presentations business reviews and team communications
• Lead change management efforts to ensure smooth adoption of new processes systems and standards
• Foster stakeholder engagement through regular updates dashboards and open forums

Performance Management & Reporting

• Design implement and maintain performance measurement frameworks and KPI dashboards
• Analyze operational data to identify trends opportunities and areas for improvement
• Prepare executive-level reporting for client business reviews and internal leadership updates
• Drive data-driven decision making through insightful analytics and performance visualization

Qualifications

Education & Experience

• Bachelors degree required; Masters degree or relevant professional certification preferred (PMP Six Sigma ITIL etc.)
• 10 years of experience in operational management project management or consulting roles
• 5 years of leadership experience in a corporate real estate or facilities management environment
• Demonstrated success implementing operational excellence programs in a complex service delivery environment
• Experience working with enterprise clients with distributed portfolio

Skills & Competencies

• Strong strategic thinking and operational leadership capabilities
• Strong program management skills with ability to scope work
• Strong written and verbal communication abilities
• Exceptional stakeholder management and relationship building skills
• Analytical mindset with strong problem-solving orientation
• Change management expertise and ability to drive adoption
• Self-motivated with ability to work effectively in matrix environments

Technical Knowledge

• Proficiency with program management tools and methodologies
• Understanding of facilities management corporate real estate and related operational disciplines
• Experience with performance management frameworks and data visualization
• Knowledge of continuous improvement methodologies (Lean Six Sigma etc.)

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.