Customer Support Representative

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

In our always on world we believe its essential to have a genuine connection with the work you do.

How Youll Help Us Connect the World:

Follow established procedures to ensure effective and efficient operations within the Customer Service department.
Monitor programs and processes to ensure on-time delivery and meet customer expectations while maintaining and developing in-depth knowledge of company systems and processes.
Manage orders from receipt through invoicing leveraging supply chain capabilities and current status.
Resolve customer order issues using process knowledge and problem-solving skills.
Develop thorough knowledge of Enterprise products and apply it to support internal and external customers business partners and the sales organization.
Provide product literature and documentation when appropriate.
Report and manage daily metrics.
Handle inbound/outbound communications regarding order entry confirmations acknowledgements changes and website inquiries.
Provide support and backup assistance to peers.
Communicate with internal teams on order scheduling and potential issues.
Set customer expectations and priorities for the supply chain.
Identify opportunities to improve efficiency and enhance customer satisfaction.
Support quality and warranty processes as needed.
Guide customers toward higher revenue and margin products when appropriate.
Participate in ongoing training on products processes and business skills.
Maintain constructive and cooperative relationships with customers prospects colleagues and supervisors.
Support and participate in overall business development activities.
Continuously improve communication methods and tools.
Perform other duties as required by business needs.

Required Qualifications for Consideration:

Graduate with preferably 5 years of relevant experience
Experience in Order processing/Order management.
SAP (SD) module.

You Will Excite Us If You Have:

SAP (MM) experience is a good to have.
Hands on experience in MS Office.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live work and employees push the boundaries of communications technology that enables game-changing discoveries like 5G the Internet of Things and gigabit speeds for everyone our unmatched expertise in copper fiber and wireless infrastructure our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright passionate and caring people who strive to create whats connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO) including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process please contact us to submit your request at You can also learn more about CommScopes accommodation process and EEO policy at Experience:

Unclear Seniority

In our always on world we believe its essential to have a genuine connection with the work you do.How Youll Help Us Connect the World: Follow established procedures to ensure effective and efficient operations within the Customer Service department.Monitor programs and processes to ensure on-time de...

In our always on world we believe its essential to have a genuine connection with the work you do.

How Youll Help Us Connect the World:

Follow established procedures to ensure effective and efficient operations within the Customer Service department.
Monitor programs and processes to ensure on-time delivery and meet customer expectations while maintaining and developing in-depth knowledge of company systems and processes.
Manage orders from receipt through invoicing leveraging supply chain capabilities and current status.
Resolve customer order issues using process knowledge and problem-solving skills.
Develop thorough knowledge of Enterprise products and apply it to support internal and external customers business partners and the sales organization.
Provide product literature and documentation when appropriate.
Report and manage daily metrics.
Handle inbound/outbound communications regarding order entry confirmations acknowledgements changes and website inquiries.
Provide support and backup assistance to peers.
Communicate with internal teams on order scheduling and potential issues.
Set customer expectations and priorities for the supply chain.
Identify opportunities to improve efficiency and enhance customer satisfaction.
Support quality and warranty processes as needed.
Guide customers toward higher revenue and margin products when appropriate.
Participate in ongoing training on products processes and business skills.
Maintain constructive and cooperative relationships with customers prospects colleagues and supervisors.
Support and participate in overall business development activities.
Continuously improve communication methods and tools.
Perform other duties as required by business needs.