Account Experience Specialist Lead-Cental region

Make your mark for patients

Are you ready to make a profound impact in the lives of patients with rare syndromes Join our mission-driven team as anAccount Experience Specialist (AES) Lead Central where youll develop coach and empower a field-based team dedicated to delivering innovative solutions for patient onboarding and care.

The scope of management responsibility for this role includes the following territories surrounding the cities of: Pittsburgh PA North Atlanta GA Louisville KY St. Louis MO Oklahoma City OK Cleveland OH Chicago IL Detroit MI.

Candidates must live within the geographic region or be willing to relocate.

About the Role:

As the AES Lead you will:

• Oversee a team of Account Experience Specialists ensuring seamless FINTEPLA patient-onboarding and compliance with REMS (Risk Evaluation and Mitigation Strategy).
• Serve as a vital leader driving team success through coaching development and performance management.
• Cultivate strong partnerships with internal and external stakeholders to overcome obstacles and deliver exceptional patient outcomes.

What Youll Do:

• Lead with Impact: Guide your team to enhance FINTEPLA REMS compliance and mitigate challenges in the patient journey.
• Develop Excellence: Provide training on marketplace trends account strategies and performance improvements.
• Foster Compliance: Ensure all communications and documentation meet the highest compliance standards.
• Drive Collaboration: Partner with cross-functional teams and leadership to elevate patient experiences.
• Travel with Purpose: Travel 50%-75% to connect with your team and accounts in your geographic area of responsibility.

Who Youll Work With:

• Collaborate across internal teams and external partners to streamline the patient onboarding process.
• Partner with Rare Syndromes leadership to uphold a culture of integrity trust and excellence.
• Build and maintain relationships with key customers field roles and leadership to ensure program success

Interested For this role were looking for the following education experience and skills

Minimum Qualifications:

• Bachelors degree (BA/BS).
• 2 years of leadership experience.
• 5 years of Biotechnology/Biopharmaceutical account management or sales experience.

Preferred Qualifications:

• A proven track record of delivering strong qualitative and quantitative results.
• Experience managing/leading a team.
• Expertise in relationship building and clear communication of complex processes.
• 2 years of rare/orphan drug experience or significant account management in CNS/neuroscience.
• Experience with new product launches specialty pharmacies and REMS programs.
• Advanced degrees and previous experience in managed care marketing field sales or case management are a plus.

This positions anticipated base salary range is 00 per year. The actual salary offered may also vary depending on the candidates geographic region job-related knowledge skills experience and internal equity among other factors.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are around 8500 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employment decisions will be made without regard to any characteristic protected by applicable federal state or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment your employment with UCB or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws orders and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.