Customer Service Specialist

Job Overview:

We are seeking a dedicated and energetic Retail Associate to join our team at The UPS Store in Midwest City. The Retail Associate will support the store in all aspects of center operations. This position is ideal for someone who is a self-starter has retail experience and a passion for providing world-class customer service.

Responsibilities:

• Report directly to the Center Manager and collaborate closely to ensure smooth store operations.

• Support the Center in achieving revenue projections meeting sales targets and driving profitability.

• Proactively and professionally resolve customer complaints or concerns.

• Oversee store cleanliness safety and organization ensuring a welcoming customer environment.

• Ensure compliance with center imaging display areas and sanitation.

• Assist in inventory control by monitoring inventory levels filling out inventory order forms restocking supplies and communicating needs to manager.

• Willingness to learn all the stores services and products assisting customers with accurate thorough information including processing packages for shipment and operating equipment and use of other store tools.

• Cross-train to learn printing sales production and finishing tasks.

• Accurately perform daily opening and closing procedures as well as other various accounting functions.

• Assist with cash handling bank deposits and recording all sales transactions on POS.

• Maintain a professional well-groomed appearance adhering to the uniform policy (Employee responsible for black pants dark shoes without logos. Employer will provide uniform shirts)

• Receive sort and place mail in mailbox modules accurately.

• Interested in this position- Please send an email to with your name in the subject line. Be sure to tell us why youre interested in the position.

Qualifications:

• High school diploma or GED required.

• 1-3 years of customer service experience in a retail environment.

• Customer-centric mindset with the ability to use tact and diplomacy in maintaining harmonious relationships with customers and coworkers.

• Proficient in using computers including Microsoft Office (Word Excel).

• Ability to lift 50 lbs. regularly stand for extended periods and have manual dexterity to operate the cash register clear paper jams and fill out customer paperwork.

• Flexible availability including weekends and some holidays.

• Able to become a notary and notarize customer documents when appropriate according to Oklahoma state requirements.

Compensation:

• Hourly Pay: Starting at $15.00 per hour with a 90-day probationary period and 6-month review. Opportunities for advancement.

Benefits Include:

• 401(k) after 1 year of service

• Paid time off after 1 year of service