Outbound/Inbound Sales Representatives

Davao City - Philippines

Hourly Salary: 200 - 200

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a skilled Inbound/Outbound Sales Representative to support an HVAC company by managing customer communications related to service inquiries scheduling estimates and sales. This role involves handling both incoming and outgoing calls with professionalism and HVAC-specific knowledge to assist clients offer solutions and convert inquiries into scheduled services or sales.

Key Responsibilities:

Answer inbound calls from residential and commercial customers regarding HVAC services (repairs maintenance installations estimates)
Make outbound follow-up calls to confirm appointments provide quotes or check on previous service calls.
Assess customer needs and recommend appropriate HVAC solutions based on provided guidelines
Schedule service appointments accurately in coordination with dispatch teams
Provide pricing warranty and service information clearly and professionally
Maintain up-to-date customer records and call notes in the CRM system.
Resolve customer concerns or escalate issues to the appropriate internal team
Meet quality assurance and service level benchmarks set by the client

Requirements

At least 1 year of experience in a call center or phone-based customer service/sales role (HVAC or trades industry preferred)
Strong knowledge of HVAC services terminology and common customer concerns
Excellent verbal communication active listening and problem-solving skills
Experience using CRM or dispatch software is an advantage.
Ability to multitask stay organized and work in a fast-paced environment
Comfortable working remote or in a BPO setting with flexible shifts if needed

At least 1 year of experience in a call center or phone-based customer service/sales role (HVAC or trades industry preferred) Strong knowledge of HVAC services, terminology, and common customer concerns Excellent verbal communication, active listening, and problem-solving skills Experience using CRM or dispatch software is an advantage. Ability to multitask, stay organized, and work in a fast-paced environment Comfortable working remote or in a BPO setting with flexible shifts if needed

Education

College level

Key Responsibilities:

Answer inbound calls from residential and commercial customers regarding HVAC services (repairs maintenance installations estimates)
Make outbound follow-up calls to confirm appointments provide quotes or check on previous service calls.
Assess customer needs and recommend appropriate HVAC solutions based on provided guidelines
Schedule service appointments accurately in coordination with dispatch teams
Provide pricing warranty and service information clearly and professionally
Maintain up-to-date customer records and call notes in the CRM system.
Resolve customer concerns or escalate issues to the appropriate internal team
Meet quality assurance and service level benchmarks set by the client

Requirements

At least 1 year of experience in a call center or phone-based customer service/sales role (HVAC or trades industry preferred)
Strong knowledge of HVAC services terminology and common customer concerns
Excellent verbal communication active listening and problem-solving skills
Experience using CRM or dispatch software is an advantage.
Ability to multitask stay organized and work in a fast-paced environment
Comfortable working remote or in a BPO setting with flexible shifts if needed

Education

College level