Senior HR Operations Specialist â Benefits

Perai - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Position Summary:

Responsible for the administration governance and continuous improvement of benefits programs across the APAC and EMEA regions ensuring statutory compliance competitive positioning and seamless employee experience. Acts as the key point of contact for benefits queries escalations and vendor coordination within HRSS.

Scope of Role:

APAC & EMEA regional coverage (ROA China EMEA and new HRSS migration markets).

Key Responsibilities:

Benefits Administration

Manage the end-to-end administration of statutory and company benefits (medical insurance leave schemes allowances) in assigned countries.
Oversee benefits enrolment changes and terminations in alignment with policy regulatory timelines and payroll cut-offs.
Administer annual benefits renewals working closely with vendors brokers and internal stakeholders.

2. Compliance & Governance

Ensure compliance with country-specific statutory benefits regulations and Coherent policy requirements.
Maintain benefits documentation SOPs and policy repositories ensuring up-to-date references in the HRSS knowledge base.
Support audits and internal controls testing ensuring all benefits data is accurate and complete.

3. Vendor & Stakeholder Management

Act as the liaison between HRSS local HR Finance and benefits vendors resolving escalations effectively.
Track and monitor vendor SLAs escalating performance issues where necessary.
Coordinate employee communications related to benefits programs renewals and updates.

4. Data & Reporting

Prepare regular and ad-hoc benefits reports (utilization cost trends) for HRSS and management review.
Analyze data to identify optimization opportunities and cost efficiencies.
Maintain accurate benefits records in HCM systems (Oracle/SF) and case management tools.

5. HRSS Setup & Continuous Improvement

Support migration activities for benefits processes into HRSS including SOP creation data migration and stakeholder training.
Identify and implement process improvements to enhance employee experience and operational efficiency.
Participate in HRSS governance reviews and contribute to global standardization initiatives.

Organizational Relationships:

Reports to: Senior Team Lead HR Operations

Direct Reports:

Indirect Reports (through Direct Reports):

Dotted Line (Matrix) Reports:

Primary Location: Penang Malaysia

Job Requirements:

Education:

Minimum Diploma in HR Business Administration or related field.

Skills & Experience:

Minimum 5 years HR operations experience with a focus on benefits administration in APAC and/or EMEA.

Advanced proficiency in HCM platforms (Oracle SuccessFactors) and case management systems.

Strong knowledge of regional statutory benefits requirements and compliance frameworks.

Experience managing vendor relationships and tracking SLA performance.

Proficient in MS Excel and reporting tools (Power BI preferred).

Ability to read interpret and apply HR policies across multiple countries.

Languages:

English at least one additional language (Vietnamese / Japanese / Korean / Filipino / Hindi).

Competencies:

Service Excellence Orientation Delivers accurate timely benefits services with a focus on employee satisfaction and compliance.

Collaboration & Influence Builds strong partnerships with internal teams and external vendors to achieve benefits goals.

Continuous Improvement Mindset Seeks opportunities to optimise benefits processes cost efficiency and employee experience.

Judgement & Decision-Making Applies balanced reasoning to resolve benefits queries and escalations.

Adaptability & Resilience Performs effectively under high-volume periods (e.g. renewals) and shifting priorities.

Key Performance Indicators (KPIs) & SLAs:

Benefits Transaction Accuracy (First-Time-Right): 99%
SLA Adherence (Case & Transaction Turnaround): 95%
Vendor SLA Compliance: 98% vendor SLA performance (claims processing invoices support response)
Benefits Reconciliation Error Rate: 1% monthly discrepancy between HRIS and vendor/payroll records
Benefits Renewal & Contract Timeliness: 100% renewals & contractual approvals completed on or before deadline
Employee Satisfaction (Benefits CSAT): 4.5 / 5.0
UAT/ Migration Readiness: 95% of assigned UAT defects closed & 100% benefits KB/SOPs published at go-live
Audit & Compliance: Zero major audit findings against benefits processes/data
Continuous Improvement Delivery: 1 documented improvement or cost-efficiency initiative implemented per year (with measurable outcome)

CultureCommitment

Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity Create an Environment of Trust

Collaboration Innovate Through the Sharing of Ideas

Accountability Own the Process and the Outcome

Respect Recognize the Value in Everyone

Enthusiasm Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

Required Experience:

Senior IC

DescriptionPosition Summary:Responsible for the administration governance and continuous improvement of benefits programs across the APAC and EMEA regions ensuring statutory compliance competitive positioning and seamless employee experience. Acts as the key point of contact for benefits queries esc...