Team Leader - Dutch - Valencia

Valencia - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Position: Team Leader

Location: Valencia Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Lead mentor and develop a team of 30 support professionals fostering both high performance and career growth.
Take full responsibility for key performance metrics including service level adherence customer satisfaction and efficiency indicators.
Monitor and assess team performance delivering constructive feedback coaching and guidance to meet and surpass targets.
Prepare and present performance reports insights and improvement plans to senior leadership.
Promote a culture of continuous learning skill enhancement and professional development within the team.
Ensure compliance with all applicable policies regulations and quality standards.
Coordinate with workforce planning or scheduling teams to align resources with operational demands.
Build and maintain strong relationships with cross-functional teams and external partners to deliver a seamless customer experience and ensure alignment on objectives.

REQUIREMENTS:

Native in Dutch (C2) both oral and written. Fluent in English (at least B2 level)
Minimum 1 year of proven experience leading customer support or service teams of comparable size. (BPO industry)
Demonstrated ability to manage performance using service level agreements (SLAs) and key performance indicators (KPIs).
Strong leadership coaching and communication skills.
Proactive customer-oriented mindset with the ability to resolve issues and identify opportunities for process improvement.
Analytical and data-driven approach to evaluating performance and implementing enhancements.
Genuine enthusiasm for customer service excellence and team growth.
Ability to perform effectively in a fast-paced evolving environment.
Familiarity with customer service platforms call center tools or related technologies is an advantage.

BENEFITS:

Excellent remuneration package based on experience skills and performance
Health insurance
Free lunch
Spanish lessons
Bootcamp twice a week
Drinks every Friday
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential

Position: Team LeaderLocation: Valencia SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Lead mentor and develop a team of 30 support professionals fostering both high performance and career growth.Take full responsibility for key performance metrics including service level adherence custo...

Position: Team Leader

Location: Valencia Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Lead mentor and develop a team of 30 support professionals fostering both high performance and career growth.
Take full responsibility for key performance metrics including service level adherence customer satisfaction and efficiency indicators.
Monitor and assess team performance delivering constructive feedback coaching and guidance to meet and surpass targets.
Prepare and present performance reports insights and improvement plans to senior leadership.
Promote a culture of continuous learning skill enhancement and professional development within the team.
Ensure compliance with all applicable policies regulations and quality standards.
Coordinate with workforce planning or scheduling teams to align resources with operational demands.
Build and maintain strong relationships with cross-functional teams and external partners to deliver a seamless customer experience and ensure alignment on objectives.

REQUIREMENTS:

Native in Dutch (C2) both oral and written. Fluent in English (at least B2 level)
Minimum 1 year of proven experience leading customer support or service teams of comparable size. (BPO industry)
Demonstrated ability to manage performance using service level agreements (SLAs) and key performance indicators (KPIs).
Strong leadership coaching and communication skills.
Proactive customer-oriented mindset with the ability to resolve issues and identify opportunities for process improvement.
Analytical and data-driven approach to evaluating performance and implementing enhancements.
Genuine enthusiasm for customer service excellence and team growth.
Ability to perform effectively in a fast-paced evolving environment.
Familiarity with customer service platforms call center tools or related technologies is an advantage.

BENEFITS:

Excellent remuneration package based on experience skills and performance
Health insurance
Free lunch
Spanish lessons
Bootcamp twice a week
Drinks every Friday
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential

Key Skills

Hyperion
Acquisition
Asset
ABAP
Basic
Activex

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About Company

Dila Recruitment

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with ... View more

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