Director of Application Support

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Director of Application Support do at Fiserv

As a Director of Application Support you will be responsible for overseeing and managing all aspects of production within the organization. This includes ensuring efficient and effective production processes maintaining high standards of quality and optimizing resource utilization. You will work closely with various departments to coordinate production activities and ensure timely delivery of products.

You will lead the production control team to achieve operational excellence as well as develop and implement production control strategies policies and procedures. This team is responsible for monitoring continuous interactions with the leading financial software services for the US financial industry.

This role sits in our Financial Institutions Group specifically in our Deposit Solutions business.

What you will do:

• Monitor and analyze production performance metrics to identify areas for improvement.
• Coordinate with other departments to ensure seamless production processes.
• Ensure compliance with industry standards and regulations.
• Manage and optimize file transmission systems to ensure secure and efficient data transfer.
• Troubleshoot and resolve production issues in a timely manner.
• Prepare and present reports on production performance to senior management.
• Foster a culture of continuous improvement and innovation within the production control team.

What you will need to have:

• 10 years of experience in production control/operations environment.
• Bachelors degree in computer science engineering or a related field or an equivalent combination of education work and military experience.

What would be great to have:

• Experience in financial services/payments domain.

Important info about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
• This is a full-time direct-hire position and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal state and/or local government contractors. Should this position support a Federal Government contract now or in the future the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

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This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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