Director Field Service Operations - North America
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location:
Remote - North Carolina United StatesJob ID:
R0102654Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
YesJob Description:
Hitachi Energy is seeking a Director Field Service Operations - North America. This is a remote based role. The role will lead Field Service Operations for Hitachis BU Service in the North American (NAM) region and will be a pivotal leader responsible for optimizing our field service operations. This cross-functional role demands a strategic thinker who can drive excellent service delivery operational efficiency and exceptional customer satisfaction. The role will lead develop and manage regional field service teams ensuring alignment with Hitachis stringent safety and quality standards fostering a culture of accountability and championing continuous improvement initiatives.
Key Responsibilities
Strategic Leadership & Execution: Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives.
Team Leadership & Development: Lead mentor and empower field service managers and their teams across diverse regions and sites fostering a high-performance culture.
Operational Excellence & Safety: Champion a culture of safety accountability and operational excellence ensuring adherence to all company standards and best practices.
Process Optimization: Proactively identify and address operational bottlenecks inefficiencies and compliance issues to streamline workflows.
Continuous Improvement: Lead or actively support continuous improvement initiatives including Lean or Six Sigma projects to optimize processes and outcomes.
Cross-Functional Collaboration: Collaborate effectively with sales and account management teams to support customer retention drive growth and enhance overall customer satisfaction.
Qualifications
Education: Bachelors degree in Business Operations Management Engineering or a related field. A Masters degree (MBA or equivalent) is preferred.
Experience:
o 10 years of progressive experience in field operations.
o 3-5 years in a senior management role overseeing field service teams.
o Proven experience in the electrical service industry is essential.
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
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Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
