Client Enablement Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .
THE ROLE
The Client Enablement Manager is a key member of the Publisher Client Success team providing real-time client-facing technical expertise and strategic support to our top publisher partners. This role bridges strategy and execution working alongside Customer Success Managers (CSMs) to optimize performance identify growth opportunities and strengthen publisher partnerships.
As a Client Enablement Manager youll partner directly with CSMs and publisher clients to drive technical implementation platform strategy and performance optimization that accelerate revenue growth. Youll act as the technical expert in client conversationstranslating business goals into actionable strategies resolving delivery issues and surfacing new opportunities that help our partners grow.
RESPONSIBILITIES
Client Partnership & Strategy
- Serve as a client-facing technical and strategic partner for key publisher accounts.
- Partner with CSMs to design and execute platform strategies that drive measurable business outcomes.
- Lead product trainings and platform walkthroughs to deepen client understanding and adoption of products and tools.
- Partner with CSMs to prepare and deliver QBR/ABR presentations providing technical insights performance analysis and actionable next steps.
Technical Implementation & Troubleshooting
- Lead technical implementation efforts ensuring proper setup and configuration across SSP Ad Server and integrated systems.
- Troubleshoot and resolve complex issues related to the Ad Server auction hierarchy or campaign delivery in real time.
- Conduct proactive platform audits to ensure alignment with best practices and identify untapped opportunities.
- Partner with Coordinators and Operations to ensure smooth execution of technical tasks and accurate campaign setup.
Performance Optimization & Insights
- Analyze performance data to uncover trends risks and opportunities for yield improvement.
- Build data-driven recommendations that connect technical adjustments to business impact.
- Track and communicate optimization outcomes ensuring visibility into revenue-driving initiatives.
- Support CSMs in delivering insights and recommendations that strengthen client relationships and drive platform growth.
Cross-Functional Collaboration & Enablement
- Collaborate with Product Engineering and Analytics teams to surface feedback scope feature requests and advocate for client needs.
- Translate complex technical topics into clear actionable insights for both client and internal audiences.
- Develop repeatable frameworks and best practices that improve scalability and execution across the Supply organization.
- Contribute to internal enablement and knowledge sharing to strengthen technical expertise across the Client Success team.
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical dental and vision coverage
- Employee Equity
- Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $75000 - $85000 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Zeta Global empowers businesses with cutting-edge data-driven marketing solutions. Harness the potential of AI-driven insights and customer engagement.
