Adoption Insights Manager

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

JOIN OUR TEAM

The Adoption Insights & Services (AIS) team nestled within the Global Adoption & Experience Center of Excellence (GA&X) is pivotal in generating insightful adoption metrics through service engagements. These insights serve as a foundation for data-driven decision-making propelling customers along their cloud journey. Within the GA&X organization the AIS team specializes in facilitating value-oriented service engagements with a focus on strategic customers.

GA&X operates as a Level 2 unit within the Product Engineering board area taking charge of data-driven decisions related to adoption and experience insights. As a cross-functional unit it spearheads the standardization and harmonization of SAPs strategies concerning adoption and experience across the entire SAP Product Portfolio. The Center of Excellence offers top-tier tools and services working closely with both customers and internal roles to achieve the Product Engineering priorities of usage and satisfaction.

PURPOSE AND OBJECTIVES

As an Adoption Insight Manager (AIM) you will work closely with our customers in the market unit Italy and throughout the region to bridge the gap between commercial and technical aspects of cloud adoption and consumption. Your role is pivotal in helping customers maximize their SAP cloud footprint and fostering data-driven decision-making within SAP.

Your Responsibilities:

E2E Service Execution:Lead the execution of AIS services ensuring seamless service delivery from initiation to completion to drive cloud adoption and expand.

Data Analysis & Insights:Analyze adoption metrics to derive meaningful insights that drive decision-making. Identify churn risks and opportunities for upselling and cross-selling. Use customer adoption trends to support contract renewals and stimulate business growth.

Client Interaction:Interact with clients to understand their specific requirements and provide data-driven insights to enhance their cloud adoption and consumption.

Demand Generation:Generate demand for AIS services by demonstrating the value they bring to client organizations. Collaborate with the sales team to identify and pursue new business opportunities.

Adoption Data-Based Decision Making:Build a foundation for adoption data-based decision-making within SAP and our customers. Develop and implement strategies to enhance cloud adoption and consumption

Stakeholder Communication:Maintain consistent communication with stakeholders to strengthen our position as a crucial partner in adoption. Collaborate with colleagues and clients to understand their specific requirements and address them effectively.

Tool Development:Contribute to the development of tools that enhance adoption transparency accelerating their development and implementation.

Consultation & Training:Serve as a consultant for clients on SAP metering monitoring and product usage. Stay updated with the latest technological advancements and effectively communicate this knowledge to clients.

Strategic Planning:Assist in the development and implementation of outcome-driven adoption and consumption roadmaps focusing on both immediate and strategic objectives.

Experience & Educational Requirements

Education:

• Bachelors degree in a relevant field such as Computer Science Information Technology Data Science or related discipline. An advanced degree or certificate in cloud computing data analytics or a similar field is a plus.

Skills:

• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Excellent communication and presentation skills to effectively communicate with both technical and non-technical stakeholders.
• Proficiency in data analysis tools and methodologies.
• Technical affinity with cloud technologies and a keen interest in staying updated with the latest technological advancements.
• Ability to lead and execute services independently while demonstrating best practices.
• Fluency in English & Italian is essential due to our regional operations.
• A pronounced focus on customer satisfaction is vital. We value team members who are dedicated to delivering exceptional service and fostering positive client relationships.
• Technical skills especially familiarity with SAP Classic and/or other SAP products will significantly benefit your application. This expertise will aid in understanding and navigating our product suite more effectively.

Experience:

• Proven experience in leveraging data to drive decision-making and strategic planning in a cloud or software environment.
• Strong technical affinity with a solid understanding of cloud services preferably with SAP.
• Experience in metering and monitoring SAP cloud services along with any exposure to data analytics or business intelligence tools.
• Knowledge of SAPs cloud license models is a plus.

We are looking for talents who are passionate about driving cloud adoption and consumption through data-driven insights. If you have a strong technical foundation and a knack for E2E service delivery this is an opportunity to make a significant impact in our Adoption Insights & Services (AIS) business. Join us to be part of an exciting journey in shaping the future of cloud adoption at SAP!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 428860 Work Area: Sales Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #