Benefits Enrollment Specialist (Omaha H&W)
Benefits Enrollment Specialist (Omaha H&W)
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Job Description
Milliman Omaha is an office of intelligent hard-working creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual contributions within a large national firm that gives stability and structure. We offer a team-based environment with strong relationships but also opportunities for each person to determine their success.
As an Enrollment Specialist you will champion customer outcomes through education enrolling and ongoing communication and use these experiences to create retention strategies. Your strengths in soft skills will foster trustworthy relationships and enhance our customers this role you will be involved in consulting with and educating individual health insurance consumers demonstrating Millimans values at every touch point and delivering proactive support and guidance leading to their success.
Through these responsibilities you will bring new life to an individuals shopping experience and be a key influencer in our industry-recognized service model. At Milliman we strive to deliver the best products and services so that people can live for today and plan for tomorrow with confidence. We are looking for someone to build with us in that mission.
We are looking for:
Professional Qualifications
- Relationship builders. We are fanatical about serving our customers leading to their success. We are looking for someone with strong listening and action skills to create dynamic relationships both internally and externally.
- Confident professionals. We aim for 100% in everything we do which means being accurate on- time and on point for our customers needs.
- Trend-setters. Innovation is at the core of our DNA and that stems from the work ethic of our people. We proactively respond to client feedback to understand and change the landscape of health insurance with new and extraordinary ideas.
- Future leaders. We believe in our people and take the time to invest in our people. Encouraging them to deepen their skillsets and broaden abilities. We will always have new opportunities and responsibilities for those who want to assume them.
Personal Qualifications
- Above average knowledge and skills from a technology perspective and ability to navigate CRM software is required.
- Comfortable communicating with a variety of stakeholders including employees client decision makers insurance carriers and brokers.
- Exceptional communication skills are easy but here at Milliman we are more interested in exceptional listening skills. Which when mastered lead to intentional and effective communication with our stakeholders but you knew that already.
- You are driven to help your customers by consulting informing and educating them to get the best outcomes.
- An elevated level of accuracy and attention to detail is required for documentation both internally and externally.
- Driven self-motivated enthusiastic with a can do/will do attitude.
- Asking for guidance and direction when the path is not clear is not a problem for you.
- Passionate about building and maintaining relationships you advocate for our customers and you always think outside of the box.
- You understand customer success is never self-made and it requires a team. The motto you live by: Teamwork makes the dream work; my win is your win and your win is my win.
- At every customer touchpoint you use the opportunity to deliver Millimans value to the customers definition of success not yours.
- Empathy is not something you practice; it is something you cannot help.
- You have tough skin a positive attitude and a desire to understand what success means to our customers so you can deliver it.
- Naturally curious embracing innovation always hungry to learn new things especially from your peers.
- Flexible in your approach collaborative in your nature and as crazy as it may seem you look for environments full of uncertainty because your reward is the opportunity to shape it.
- Current life & health insurance license or ability to obtain within your first month of working is required.
- A high school diploma or equivalent is required.
- 2 years of professional work experience is required.
Preferred Qualifications
- 2 years in Customer Success Advocacy Relationship Management Account Management or a similar role is a plus.
- Health insurance industry experience in employee benefits and/or personal insurance is highly preferred.
- Candidates with a higher education (above high school level) are preferred.
Location:
This role is based out of the Milliman Omaha office but candidates can work remotely from anywhere in the U.S. Candidates who are local to the Omaha office (within 40 miles) will be expected to work a hybrid arrangement working from home and coming into the office periodically). This role is an hourly seasonal/temporary non-exempt position. The expected application deadline for this job is September 30 2024.
Compensation:
Compensation: The hourly range is $15 - $25 depending on relevant factors including but not limited to education work experience qualifications skills certifications location etc. This role has production incentives. There are two main tasks:
- Bookings virtual meetings with individuals to consult and educate. These typically take 45 minutes.
- Applications completing applications for insurance coverage with carriers. These typically take 15-20 minutes.
Production Incentives For each fully completed and documented booking you will earn $40. For applications we have a sliding scale of pay per application. See below for details.
Number of Applications
Pay per Application
1-100
$10
101-500
$12
501-1000
$15
1001
$18
Benefits
We offer competitive benefits which include the following based on plan eligibility:
- Employee Assistance Program (EAP) Confidential support for personal and work-related challenges.
- 401(k) Plan When an employee reaches 1000 hours worked within 12 consecutive months they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
- Paid Time Off (PTO) Begins accruing on the first day of work; Interns Temporary and Seasonal Employees will earn PTO each pay period based on 1 hour for every 30 hours worked.
- Transportation Pre-tax savings for eligible transit and parking expenses.
About Milliman:
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
