BMV Assistant Branch Manager Intermediate

Auburn - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to work-life balance. Most importantly youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indianas 2023 Top Workplaces by its employees.

The BMVs mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

Invest in our employees

Engage our customers

Provide sustainable systems

Embrace product innovation

Role Overview:

Assistant Branch Managers direct the workflow of Customer Service Representatives and assist with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs as well as conduct meetings with your staff. You will work alongside leadership to train develop and mentor Customer Service Representatives to be the best employees they can be.

Salary Statement:

The salary for this position traditionally starts at$53222.00.

A Day in the Life:

The essential elements of the job duties:

Oversee the branchs day-to-day operations.
Conduct meetings with branch staff.
Assist with scheduling for the branch.
Assist with daily opening and closing procedures
Complete daily and weekly records for all required reports balances and deposits.
Aid leadership in the resolution of escalated customer complaints
Maintain Agency Standards for Customer Service ensuring all associates provide best in class customer service
Provide and facilitate resolution for all customer issues
Maintain effective levels of all BMV products and office supplies while tracking branch serialized items.
Oversee the financials of assigned branchs operations
Maintain agency goal for customer experience time
Ensure accuracy of customer transactions reporting deposits procedures and tasks associated with the branch operations.
Ensure appropriate training is completed in order for branch staff to effectively conduct day-to-day operations.
Assist with building and supporting the branch team
Partner with Branch Manager and HR staff to ensure training development evaluation and discipline is completed in accordance with policy
Fulfill all duties in the absence of the Branch Manager

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time.

What Youll Need for Success:

This person must have the following requirements to be considered for employment:

Ability to interact and verbally communicate with diverse employees and customers ability to communicate on a one-on-one basis and in groups.
Ability to manage people experienced in managing people/teams
Ability to successfully address customer concerns.
Creative problem solving and utilizing good judgement
Ability to apply fundamental cash management and accounting principles.
Proficient computer skills including working knowledge of Microsoft Word Microsoft Excel and e-mail systems
Ability to become proficient in the agency operating system
Ability to multi-task in a fast-paced environment
Ability to travel up to 20 percent of the time to branch locations training or branch-related community activities

Supervisory Responsibilities/Direct Reports:

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account which includes bi-weekly state contribution
Deferred compensation 457(b)account (similar to401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust comprehensive program of leave policies covering a variety of employee needs including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation personal and sick leave time off
12 paid holidays 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parkingfor most positions
Free LinkedIn Learningaccess

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .

Required Experience:

Manager

Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to work-life balance. Most import...