drjobs Manager of Early Tenure Retention, Video Services

Manager of Early Tenure Retention, Video Services

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1 Vacancy
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Job Location drjobs

Culver City - USA

Monthly Salary drjobs

USD 139800 - 260800

Vacancy

1 Vacancy

Job Description

- Data Analysis: Analyze customer data (surveys churn analysis etc.) to identify at-risk customers and understand the root causes of churn. - Strategy Development: Develop and implement targeted retention campaigns such as win-back offers or loyalty programs to improve customer satisfaction and retention rates. - Customer Engagement: Proactively engage with customers to understand their needs and concerns and address them effectively. - Collaboration:Collaborate with other departments (marketing product engineering) to improve the overall subscriber experience in their first 90 days on the service. - Performance Tracking:Track key performance indicators (KPIs) like churn rate customer lifetime value and customer satisfaction to evaluate the effectiveness of retention efforts. - Communication: Clearly communicate retention strategies and results to relevant stakeholders.


  • Minimum of 8 years of experience in video streaming subscription growth digital marketing or related roles within the media and entertainment industry.
  • Experience developing and implementing retention initiatives in matrixed environments where products or platforms cut across multiple teams and functions
  • Experience scaling programs and initiatives globally with a deep understanding of the nuances across countries and regions
  • BA/BS degree required


  • Excellent communication with the ability to influence and collaborate across cross-functional teams
  • A strong analytical brain comfortable leveraging data and insights to inform strategic in using data analysis tools and techniques.
  • Experienced in balancing multiple priorities cross functional collaboration and work streams working with limited resources
  • Outstanding ability to problem solve develop creative solutions and demonstrate resourcefulness.
  • An individual with natural curiosity and with an innovative and big picture approach
  • Solid understanding of product management and appreciation for roadmaps and engineering developments.

Required Experience:

Manager

Employment Type

Full Time

Company Industry

Department / Functional Area

Marketing

About Company

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