HVAC Technical Service Advisor
HVAC Technical Service Advisor
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$ 4325 - 7625
1 Vacancy
Job Description
Job Posting:
Since 1953 Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure better homes and better businesses. We exist to make our customers complex projects simple successful and sustainable. We proactively solve problems adapt and grow to continuously serve our customers communities and each other. Ferguson a Fortune 500 company is proud to provide best-in-class products service and capabilities across the following industries: Commercial/Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce. Ferguson has approximately 36000 associates across 1700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.
Ferguson is currently seeking the right individual to fill an immediate need for an HVAC Technical Service Advisor (TSA). As an HVAC Technical Service Advisor you will provide technical expertise and guidance in support of the outside sales and field teams. The advisor utilizes their HVAC equipment product knowledge independent judgment and discretion to further successful projects involving residential and commercial HVAC systems.
This position will cover the Louisiana Mississippi and the Florida Pan Handle areas. This position can be based out of Louisiana or Mississippi.
If you have prior experience as an HVAC field installer service technician trainer this is an excellent opportunity for you.
Responsibilities:
Uses advanced knowledge of HVAC systems to provide technical guidance to outside sales teams on residential and light commercial HVAC systems.
Analyzes project requirements and performs site assessments to recommend the best product selections for customer needs using advanced knowledge discretion and independent judgment in compliance with industry standards and regulations.
Build and maintain working relationships with sales associates technicians and customers to ensure satisfaction and adherence to safety standards and industry best practices.
Maintains certifications needed to conduct and participate in product training and demonstrations for internal teams and clients to drive proper product knowledge to gain certification for successful projects.
Uses advanced knowledge to provide technical training to both internal associates and external customers/dealers as .
Handles complex HVAC issues requiring specialized knowledge and skills to diagnose and resolve problems in partnership with senior specialists and vendors.
Utilize XOI software to document and track all interactions and issues related to customer technical issues.
Provides technical expertise and guidance using advanced HVAC knowledge including professional development to build confidence in the field.
Addresses customer issues timely and responds with the appropriate urgency to customers calls emails and other communications.
Qualifications
- Degree from an accredited HVAC school or certificate of completion from HVAC technical courses preferred
- 3-5 years of hands-on HVAC experience or equivalent combination of education and related experience preferred
- Understanding of the installation and service of residential and light commercial HVAC equipment such as furnace air conditioning and residential ductless is required
- HVAC Field service technical support or certified trainer experience is preferred
- Strong computer proficiency including use of Microsoft applications and virtual meeting tools required
- Ability to build PowerPoint presentations and coordinate facilitate and lead in-person and remote training sessions needed
- Ability to effectively multi-task and handle deadlines
- Willing to travel 25 - 30 nights per year
- A positive attitude passion and ambition to succeed
- Strong attention to detail and accuracy
- Ability to learn quickly
At Ferguson we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial well-being of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!
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Pay Range:
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$4325.00 - $7625.00-
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A) which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Required Experience:
Unclear Seniority
Employment Type
Full-Time
