Support Services Manager
Support Services Manager
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Job Description
About The Role
The Support Services Manager leads the Intake Specialist team and oversees the management of intake processes and case management for mental health and inclusion supports in Kidango classrooms. This position requires expertise in early childhood mental health mental health consultation and inclusion services in order to support Intake Specialists with connecting the right supports with classrooms and children in need. The Support Services Manager helps ensure children and staff are provided the support they need in a timely way and manages the collection and reporting of data that informs the impact of support services. The Support Services Manager requires a forward-thinking solutions-oriented approach to driving excellence while positioning the organization for sustainable growth and success. This role also requires strong analytical capabilities exceptional leadership and management skills and a commitment to advancing the organizations mission.
What Youll Be Doing
- Oversees operations and performance oversight for the intake of mental health and inclusion support services.
- Supports Intake Specialists with matching challenges brought by center-staff with the support services teams.
- Manages intake assessments and for planning and overseeing intake to ensure timely completion.
- Manages continuous quality improvement of intake processes.
- Builds a high performing team of Intake Specialists.
- Assists with staffing coordination scheduling and timecard management.
- Builds positive relationships with center staff and support team staff.
- Provides advocacy linkage and support to clients to assist them in accessing assistance for basic needs
- Able to keep the organizations core hours and work with the leadership team to set a schedule of services. (could be a calendar of services).
- Manages and ensures timely updates of service impact data.
- Interacts with a diverse group of clients and represents Kidango in a professional manner.
- Establishes and maintains cooperative working relationships with those contacted in the course of work.
- Establishes and maintains relationships with other community agencies.
- Advocates on behalf of all children families and agency staff of agency.
- Provides excellent customer service to staff clients and contacts of the agency.
- Participates in activities that further own professional growth.
- Works as a member of the agency team by promoting the mission vision and values of the organization.
- Performs other duties as assigned.
Required Qualifications
- BA in child psychology child development special education or a related field with minimum two (2) years supervisory experience or equivalent.
- Able to provide leadership accept responsibility work independently and set own goals in a professional manner.
- Solid organizational and time management skills. Detail oriented.
- Strong verbal and written communication skills. Bilingual in Spanish is a plus.
- Ability to use Google Suite and computerized data bases web based preferred.
- Ability to work on a variety of tasks simultaneously.
- Able to work within the organization's core work hours and schedule as assigned by the manager including the ability to work a flexible schedule including some evenings and weekends.
- Ability to work during the organizations core work hours and be flexible in work schedule including some evenings and weekends; travel as needed to agency community and state functions.
Additional Requirements
- Must pass a health screening and TB test
- Must pass background fingerprint clearance
- Valid Driver License
- Must be 18 years or older
- The ability to lift up to 30lbs may be needed during some job duties
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Perks
- An opportunity to improve real lives solve hard problems and change the world
- Friendly supportive and adventurous environment with a team of engaged colleagues
- A comprehensive industry-leading benefits package
- Opportunities to connect with and learn from colleagues and partners around the world
Drug-Free Workplace
We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws Kidango makes all decisions involving any aspect of the employment relationship without regard to race color religion age gender sexual orientation marital status national origin citizenship the presence of any physical or mental disability of someone otherwise qualified veteran status genetic information or any other status or characteristic protected by local state or federal law other than those positions which are deemed ministerial in nature. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects of application procedures hiring advancement transfers reductions in force discharge compensation training or other terms conditions and privileges of employment.
EEO
A diverse and inclusive workplace where we learn from each other is an integral part of Kidangos culture. We actively welcome people of different backgrounds experiences abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!
Required Experience:
Manager
Employment Type
Full Time
