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As a Senior User Experience Designer youll shape the user experience of our clients digital products with a focus on intuitive elegant and technically sound solutions. Youll bring deep empathy for both the end user and our clients business goals while balancing creativity and technical feasibility.
Your day-to-day will include organizing content developing information architectures documenting scenarios and use cases and delivering detailed wireframes and functional specifications. Youll own key areas of work from design through completionshaping major features contributing to the design and development process and ensuring milestones are met on time with high-quality outcomes.
This role will be client facing. Youll join team meetings represent the creative mission and collaborate directly with cross-functional stakeholders beyond the design team. Youll need to navigate complex technical environments engage with developers and become a subject matter expert on the systems youre designing for.
You will:
Design holistic systems flows and interfaces for web apps and web portals creating simple yet sophisticated interactions.
Dive into the details to fully understand complex systems proactively asking questions to deepen your knowledge.
Create detailed wireframes visual compositions and prototypes that clearly communicate design intent supported by user insights and analytics.
Collaborate seamlessly with internal and external engineering teams creating and maintaining design systems and interaction specifications.
Guide and mentor other designers raising the quality of work across the team.
Facilitate design studios and working sessions with autonomy leading mid-level project work with confidence.
Stay informed on emerging tools and design concepts contributing to pitches and business development efforts as needed.
Foster team culture through collaboration positivity and openness to learning and feedback.
35 years of experience in UX or product design ideally with exposure to web portal/web app environments.
Strong communication skills to articulate complex ideas to designers developers and non-technical team members.
Proven track record of creative problem solving for large-scale complex digital platforms.
A detail-oriented and highly organized working style with the ability to multitask and meet deadlines.
High proficiency in tools like Figma and Adobe Creative Suite.
A portfolio showcasing work on complex digital products technical projects and collaboration with development teams.
Prior experience designing within Salesforce or other CRM platforms is a plus
What We Offer:
At Critical Mass we value our employees and offer competitive compensation and benefits packages. If youre looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass is focused on ensuring we provide the best training onboarding and employee experience possible! Our new hires & employees are the future of our organization and wewant to set you up for long-term success. In an effort to do so we expect our team towork from anoffice a minimum of 3 days a week.
The ask stems from our want to:
Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement
This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
Critical Mass is an equal opportunity employer.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and. We will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you. We will never ask you to send us money technology or anything else to work for our company. If you believe you are the victim of a scam please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: Canada based: U.K. based: Costa Rica based:
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