Help Desk Analyst (Windows 11, AD, O365, VPN)
Help Desk Analyst (Windows 11, AD, O365, VPN)
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1 Vacancy
Job Description
Job Title: Help Desk Analyst (Windows 11 AD O365 VPN)
Location: Onsite (Local to Atlanta)
We are currently seeking candidates who meet the following qualification
Job Responsibilities:- Respond to and resolve technical support tickets related to Windows 11 Active Directory Microsoft O365 network connectivity VPN and RDP.
- Assist users with password resets PST file management and Exchange Admin tasks.
- Provide hands-on and remote support for hardware software and IP phone systems (e.g. Microsoft Teams).
- Use ticket tracking systems to document prioritize and track user issues effectively.
- Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
- Support security and authentication tools such as OKTA and Crowdstrike.
- Maintain knowledge of AWS and SharePoint systems to assist users as needed.
- Deliver exceptional customer service to end-users via phone email and face-to-face interactions.
- Collaborate with IT teams to ensure smooth operation of company-wide systems.
- 3 years of experience in a technical support or help desk role.
- Strong understanding of Windows 11 Active Directory and Microsoft O365.
- Experience troubleshooting network connectivity VPNs and IP phone systems.
- Familiarity with security tools (OKTA Crowdstrike) and cloud environments (AWS).
- Proficiency with ticket tracking systems and remote support tools.
- Certifications such as CompTIA A Microsoft Certified: Modern Desktop Administrator Associate or similar are highly desirable.
- Excellent communication and interpersonal skills to interact with users of varying technical expertise.
- Strong organizational skills and attention to detail in documenting issues and resolutions.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full-time
