Process Excellence Specialist Lead

Position Summary:

We are seeking a seasoned Process Excellence Specialist Lead responsible for driving operational excellence continuous improvement and process innovation within a shared services environment. This role is instrumental in fostering a culture of collaboration data-driven decision-making and efficiency across business functions.

The ideal candidate should have a strong background in Lean Six Sigma methodologies be passionate about improving business processes and possess the ability to lead cross-functional initiatives. Experience in service-oriented industries or insurance domains is advantageous.

Key Responsibilities:

1. Champion a Continuous Improvement (CI) Culture

   • Lead Kaizen process standardization Lean Six Sigma training and project implementation.

2. Data Analysis & Reporting

   • Collect data prepare analytical reports and support data-driven improvement decisions.

3. Change Management

   • Serve as a change agent; identify inefficiencies and collaborate with delivery teams to eliminate waste and variation.

4. Performance Metrics Oversight

   • Monitor Balanced Scorecards KPIs and service level metrics; recommend corrective actions where necessary.

5. Training & Development

   • Design and deliver training modules to improve business process proficiency and excellence.

6. Coaching & Mentorship

   • Guide team leaders and process owners on using Lean tools and methods for future-state implementation.

7. Lead Strategic Initiatives

   • Execute PEX projects using DMAIC/Lean to drive measurable improvements.

8. Project Impact Evaluation

   • Ensure proper change management and benefit realization across operational sites.

9. Cross-Functional Collaboration

   • Work closely with internal and external stakeholders to support shared goals and improvement plans.

Required Qualifications:

• Bachelor’s degree (any stream); Postgraduate preferred

• Lean Six Sigma Certification – Green Belt or Black Belt (Mandatory)

• Additional certifications in Project Management (PMP/Prince2) are a plus

• 8 years of total industry experience with at least 3 years in process excellence roles

• Experience with DMAIC/DMADV internal controls finance operations and data visualization

• Prior exposure to service delivery/insurance domain is a strong advantage

Key Skills:

• Excellent communication analytical and problem-solving skills

• Hands-on experience with tools like Excel (Advanced) PowerPoint Visio Minitab Power BI

• Strong proficiency in 5S TPM and Lean Six Sigma methodology

• Ability to lead transformation projects and engage cross-functional teams

• Comfortable working in a dynamic hybrid environment and flexible shifts

Other Notes:

• This role is designed for professionals with leadership potential in a support function or CoE environment.

• Flexibility to travel (if required)

• The description is not exhaustive; additional responsibilities may be assigned as required.