Healthcare Customer Support Specialist (ZR_25291_JOB)
Healthcare Customer Support Specialist (ZR_25291_JOB)
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675 - 675
1 Vacancy
Job Description
This is a remote position.
Schedule:
- 40 paid hours per week/8 hours per day with 1-hour unpaid lunch break
- Shifts are mostly 4pm-1am and 1pm-10pm EST including weekends.
Job/Company Overview:
- Receive notifications from the company s secure system with detailed prescription information and pharmacy contacts.
- Promptly call pharmacies to communicate prescription details as per the company protocol.
Leave well-articulated voice mail messages ensuring accuracy and clarity when conveying the provided prescription details. - Meticulously update task statuses in the company s system after successfully leaving voice mail messages.
- Ensure all call logs and updates are recorded accurately for reporting and compliance purposes.
- Maintain a consistent and reliable presence during scheduled shifts to ensure 24/7 coverage for this essential service.
- Adapt to schedule changes and provide support during high-volume periods as needed.
- Adhere to company standards for call handling and data confidentiality ensuring compliance with HIPAA and other relevant regulations.
- Participate in regular quality checks and implement feedback for continuous improvement.
- Collaborate with team members and supervisors to address urgent or complex cases effectively.
- Provide end-of-shift reports summarizing completed tasks and pending issues ensuring a smooth handoff to the next shift.
- Attend training sessions and team meetings to stay updated on company policies procedures and any changes in the prescription communication process.
Requirements
- Excellent English communication skills with the ability to leave clear and understandable voice mail messages (slight accents are acceptable)
- Strong attention to detail and accuracy in relaying prescription information
- Commitment to assigned shifts and a reliable work ethic
- Familiarity with basic computer systems for task management and updates
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
.
Employment Type
Full Time
