Desktop Support Engineer L2 - CO
Desktop Support Engineer L2 - CO
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
WE RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BOGOTA COLOMBIA!
Location:
CRA 16 # 97-46 Piso 7 Chico Norte Bogota Cundinamarca
CRA 16 # 97-46 Piso 7 Chico Norte Bogota Cundinamarca
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What You ll Do:
End-user Device Support:
End-user Device Support:
Install configure and troubleshoot end-user devices such as desktops laptops printers scanner guns hands and feet audio visual for meeting rooms and mobile devices/tablets.
Perform SOP based software installations support and updates (includes MS Windows 10/11 M365 suite Teams).
Assist with infrastructure and network connectivity issues as per instructions from the Customer or TechM remote IT teams.
Provide basic training to end-users on hardware and software usage.
Provide support where physical intervention is required for install maintain and troubleshoot equipment.
Assist with physical rack and stack operations.
Assist in performing physical audits and asset tagging.
General Duties:
Respond to and resolve technical issues in a timely manner as per SLA.
Perform installations moves adds changes and decommissions (IMACD) of IT equipment.
Maintain accurate and up-to-date documentation of all work performed.
Confidence and presence to deal with Senior Exec/Management (VIP level support).
Collaborate with TechM and Customer remote IT teams to resolve complex issues.
Adhere to safety protocols and security procedures as per the Customer provided SOP and guidelines.
Comfortable working at heights (up to 2m where specific certification is required for working at heights TechM will provide the Supplier with reasonable prior notice of such requirement and the Supplier will charge the costs of such certifications back to TechM) and in confined spaces.
Requirements
What you need:
- Bachelor Degree or equivalent in Computer Science or related field.
- CompTIA A Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
- Proven ability to multi-task effectively determine priorities and meet SLA s.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- Language & Communication: Fluent in both spoken and written Spanish and English.
Why Join Us
At Excis your work matters. You ll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Colombia and be at the forefront of IT support excellence!
What you need: Bachelor Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven ability to multi-task, effectively determine priorities and meet SLA s. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. Language & Communication: Fluent in both spoken and written German and English. Why Join Us? At Excis, your work matters. You ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Colombia and be at the forefront of IT support excellence!
Employment Type
Full Time
Key Skills
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