Cellar Service Team Member
Cellar Service Team Member
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your role as Cellar Service Team Member
- Respond to customer inquiries and technical issues via phone email or chat.
- Diagnose and troubleshoot beer dispense equipment issues using specific technical understanding to resolve the issues.
- Provide step-by-step guidance and solutions to customers.
- Escalate complex issues to higher-level support or specialised teams as needed.
- Document and track customer interactions and resolutions in the support system.
- Follow up with customers to ensure their issues are fully resolved.
- Continuous development in technical understanding to support customers in resolution.
Qualifications :
What youll bring
- Strong communication skills with the ability to interact at all levels both internally and externally
- Good level of Microsoft systems including Word and Excel
- Proven experience in a technical support or customer service role.
- Strong technical troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Proficiency in using support software and tools (e.g. ticketing systems remote desktop applications).
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
