Retail Processing Manager - In Office, Hybrid, or Remote
Retail Processing Manager - In Office, Hybrid, or Remote
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Salary Not Disclosed
1 Vacancy
Job Description
LBF is adding to our Operations Team we are looking to add a Retail Processing Manager. The ideal candidate will be responsible for assisting the day-to-day supervision of Processors and Junior Processors. Provide service and quality processing of loan files in accordance with FHA State and Investor regulations assuring the marketable quality of each loan. The Processing Manager will report to the Director of Retail Operations.
Responsibilities:
- Manage and coach a team consisting of 15-20 Processors Supervisors and Team Leads
- Maintain thorough knowledge of LBFs programs policies procedures and terminology applicable to FHA Loans
- Ensure compliance with LBFs policies and secondary market requirements pertaining to credit standards and regulation for FHA and Proprietary loans
- Train assist coach supervise and support departmental team members
- Act as a liaison between the Underwriting Department Sales and other Longbridge Financial Mortgage departments
- Collaborate with Loan Officers Account Executives Partners Borrowers Underwriters Closers AMCs and title companies
- Monitor the pipeline daily to ensure files move efficiently
- Develop strategies to improve processes and enhance workflow
- Review and assist processors with conditions as needed
- Perform root cause analysis and provide solutions and feedback to Leadership
- Provide positive and motivating support to the team
- Attend and host daily and weekly meetings
- Coordinate with Supervisors and Team Leads on training needs
- Oversee hiring and terminations
- Communicate and interact with other department managers as well as the recruiting department to ensure staffing needs align with capacity plans and profit/loss expectations
- Perform other duties as assigned
- Work well under pressure meet multiple and sometimes competing deadlines and demonstrate professional behavior with colleagues and management
Qualifications :
Skills / Qualifications
- Reverse mortgage retail processing experience required
- Strong knowledge of all State and Federal regulations including but not limited to RESPA/TILA Reg B etc.
- Prior experience with interviewing hiring disciplinary actions and terminations
- 5-10 years Management experience highly preferred
- May require long hours/overtime at certain times of the month
- Excellent verbal and written communication skills
- Strong time management and prioritization skills and ability to meet deadlines
- A Can Do attitude with high energy and self-motivation
- Travel required multiple times a year
Additional Information :
- Full benefits
- 401(k) with company match
- Paid time off
- Working in a growing and dynamic industry
- LBF is an EEO/AA/Vet/Disabled Employe
- Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites set the estimated salary not Longbridge Financial.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
