After-Hours Staff Coordinator
After-Hours Staff Coordinator
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Job Description
Were looking for a dependable and proactive After-Hours Staff Coordinator to handle employee communications outside of regular business hours. Youll be the go-to contact for nurses and healthcare professionals calling out sick running late or confirming per diem shifts and communicating with clients. This role ensures seamless coverage and top-notch service for both staff and clients during after-hours operations.
Key Responsibilities:
- Answer incoming after-hours calls texts and voicemails from field staff (e.g. sick calls tardiness emergencies).
- Accurately document and report call-outs shift issues and updates in our system.
- Confirm daily per diem shift availability and scheduling with nurses and healthcare staff.
- Communicate urgent updates to on-call managers or client facilities as needed.
- Maintain clear and professional communication with clients.
- Ensure proper hand-off notes for the day team each morning.
Qualifications :
Requirements:
- Previous experience in USA Based BPO staffing healthcare or scheduling preferred.
- Strong communication and problem-solving skills.
- Must be calm under pressure and able to multitask.
- Tech-savvy; comfortable using scheduling software texting platforms and CRMs.
- Must be reliable and available for the weekend coverage consistently.
Nice to Have:
- Experience in US Based BPO or healthcare staffing especially with nurses and per diem scheduling.
- Familiarity with the US Staffing.
- Supportive team and management
- Opportunity to grow with a fast-paced staffing agency.
Additional Information :
Why Join Us
- Opportunity to work in a fast-growing US healthcare company
- Direct involvement with US-based clients and products
- Friendly work culture with long-term growth
- Group Health Insurance
- Leave Encashment on Gross
- Yearly Bonus
- 12 Paid Indian & US Holidays
All Care Therapies is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate based on race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
