Reservations Supervisor - The Wickaninnish Inn

Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes AAA 4-Diamond Resort and T&L Worlds Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team delivering excellence to our guests while achieving the highest sustainability practices and creating a lasting legacy for our families and communities.

We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire support and lead a driven team of skilled people proud to deliver our guests a memorable world-class experience on the West Coast of Canada.

As a Reservations Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux AAA 4 & 5 Diamond and Forbes Standards.
• Guide support and oversee the Reservations Team as they strive to deliver exceptional experiences including training of new staff performance reviews and other Human Resource functions.
• Serve as the primary contact for wholesalers including managing contracts and invoicing.
• Engage in telephone sales system entry of reservations yield management recommendations and management of online booking systems.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor and/or follow up with guest concerns as necessary.
• Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager.
• Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork.
• Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary.

Qualifications :

Our ideal candidate will embody the West Coast culture while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Superior communication skills both verbal and written and a calm and capable demeanor.
• Proven sound judgement and proactive and creative problem solving skills.
• A strong aptitude for attention to detail.
• Strong organizational and time management skills; The ability to manage a large workload and multi task in a high pressure environment.
• A professionally groomed appearance.
• A positive and pro-active attitude.
• Previous Reservations or Group Coordinator experience.
• Previous Supervisory/Management experience an asset.
• Working knowledge of Maestro File Maker Pro Online systems (e.g. Synxis) Pro Salon Word and Excel an asset.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole.
• A valid BC Class 5 Drivers License. Applicants must be eligible for a BC Class 5 drivers license and have a minimum of two years of clean driving experience in their home country.

A mutual understanding of your employment duration will be determined during your interview.

Salary/Wage: $50730.00 per year.

Additional Information :

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges youll have access to alongside your experience at the Inn: Employment Benefits 

By submitting an application you are attesting that the information given is accurate. As we receive a high volume of e-mails we are only able to respond directly to you if your resume and interests align with our currently available positions.

Remote Work :

No

Employment Type :

Full-time