Cashline Team Leader, IKEA Sofia Store
Cashline Team Leader, IKEA Sofia Store
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Job Description
A DAY IN YOUR LIFE WITH US
Ensure our customers a positive payment experience by ensuring the check-out area is in shape as new our check-outs are efficiently equipped at all times throughout the day
Monitor and ensure that all cash line routines regarding the financial aspects comply with the countrys tax regulations and ensure the security of money handling
Optimize the relationship with our customers when they are paying for products in order to increase customer satisfaction acting on customer feedback in order to make improvements to our service
Identify root cause of recurring problems agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers
Inspire towards a customer focused work culture and behavior as per the IKEA Values and the respective guidelines
Closely monitor control and improve all operating costs and KPIs related to the area of responsibility
Use the IKEA tools and expertise of our colleagues to support in achieving business goals
Act as a hiring manager take an active role in hiring new people
Secure our check-out team has the knowledge and understanding the IKEA Concept confidence responsibility and desire to support customer payment
Support the check-out co-workers when they cannot resolve a customers need dealing positively and quickly with issues raised by our customers.
Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession
Qualifications :
YOU ARE
You are very strong Customer Focused person
You have good people management skills
You are achievement drive initiative taking and problem solving skills
You have good planning organizational and problem solving skills
You own very good communication skills and team oriented personality
You are able to work under pressure and strict deadlines
You have very good command of the Bulgarian & English language
You are able to work with Ms Office at a good level
If you have a similar experience in customer service field it will be considered as an advantage
:
WE OFFER
Highly professional and fast working environment.
Food vouchers up to 200 BGN
Discount in IKEA 20% and Intersport 20%
Annual bonus based on the stores achievements;
Additional health insurance;
Holiday vouchers from internal initiatives.
Voucher for birth of a child 100 BGN;
Voucher for marriage - 240 BGN;
Voucher for child with excellent grades in school 160 BGN;
Voucher for a newly admitted student in university /child of our employee/ 320 BGN .
Refer-a-friend bonus
Consumption of food and drinks at a preferential price in the IKEA bistro and restaurant
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
