Senior/Lead Integration Partner Success Manager - Remote

PayNearMe is seeking an Integration Partner Success Manager to drive growth and strengthen relationships within our network of integrated billing system partners. This role will focus on supporting existing partners maximizing mutual value and ensuring a seamless experience for both the partner and their clients. The ideal candidate will be a strategic relationship builder with a strong understanding of integration dynamics and a passion for helping partners and our mutual clients succeed.

Key Responsibilities

• Partner Engagement & Growth

  • Conduct regular (bi-monthly or monthly) check-in calls with existing integration partners to foster engagement and collaboration.
  • Perform annual business reviews to align on goals performance metrics and expansion opportunities.
  • Attend partner-sponsored tradeshows to represent PayNearMe and deepen partner relationships.
  • Identify and drive opportunities to expand integrations where applicable

• Revenue & Referral Management

  • Track and manage inbound client referrals through the partner portal.
  • Maintain accurate records of partner referral bonuses and payouts.
  • Respond to inquiries regarding partner revenue share tracking including accurate and timely payment and ensure alignment with internal stakeholders.

• Operational & Technical Support

  • Support the PayNearMe Customer Success (CS) team when a partner becomes unresponsive acting as a liaison to re-engage them.
  • Track client pipeline migrations (e.g. ISV-to-ISV migrations) and proactively coordinate with CS for smooth transitions.
  • Act as the internal subject matter expert on each assigned integrated partners platform which integration options were enabled and the partners value proposition.

• Enablement & Content Management

  • Continuously educate partners on PayNearMe features use cases and best practices to drive adoption and satisfaction.
  • Update and maintain integration-specific partner sales and marketing content including:
    • Sales presentations (partner-specific PPTs)
    • Marketing assets and co-branded POS materials (in collaboration with Marketing)
    • Update Internal Partner Wiki and schedule internal training with the PNM Customer Success team.
    • Partner assets published on external partner portal

Qualifications :

• 5 years experience working with Loan Management Software (LMS)
• 5 years experience managing or supporting integrations with payment processors
• Strong understanding of technical concepts such as APIs sFTP and data mapping (you can speak engineer even if youre not writing code)
• Demonstrated ability to build and manage strategic relationships both virtually and in-person
• Proficiency in Microsoft Excel for tracking analyzing and reporting on partner data
• Comfortable collaborating across departments (Sales Product CS Engineering Marketing)
• Highly organized self-directed and skilled at managing multiple projects simultaneously
• Willingness and ability to travel up to 50% to visit partner HQs and attend industry events
• Prior work at a payments or fintech company (preferred)
• Background as a Sales Engineer Solutions Engineer or Technical Account Manager (preferred)

Additional Information :

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400) keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave jury duty bereavement
• 401k plan
• Flexible Time Off (our team members typically take off 3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days company paid)

Salary Range: $110000 - $130000
Variable: $60000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

Were in this together to do the right thing. We deliver real results we are proud of while remaining respectful transparent and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE

Effective Date: January 1 2020

Last Reviewed on: December 23 2019

PayNearMe Inc. (the Company) is providing you with this Notice (Notice) to inform you about:

1. the categories of Personal Information that the Company collects and maintains about applicants; and
2. the purposes for which the Company uses that Personal Information.

For purposes of this Notice Personal Information means information that identifies relates to describes is capable of being associated with or could reasonably be linked directly or indirectly with a natural person that the Company may collect in connection with screening applicants for job openings at the Company.

1. Identifiers and Professional or Employment-Related Information. The Company collects identifiers and professional or employment-related information which may include some or all the following: real name nickname or alias postal address telephone number e-mail address membership in professional organizations professional certifications language skills and current and past employment history. The Company collects this Personal Information to evaluate previous job performance and consider applicants for positions to develop a talent pool and plan for succession to conduct applicant surveys to maintain an internal applicant directory and for purposes of identification to promote the Company as a place to work and for workforce reporting and data analytics/trend analysis.
2. Personal Information Categories from Cal. Civ. Code 1798.80(e). The Company may collect categories of Personal Information listed in Cal. Civ. Code 1798.80(e) other than those already listed above (a) to the extent necessary to comply with the Companys legal obligations such as to accommodate disabilities; (b) to conduct a direct threat analysis in accordance with the Americans with Disabilities Act and state law; (c) for occupational health and safety compliance and record-keeping; and (d) to respond to an applicants medical emergency.
3. Characteristics of Protected Classifications Under California or Federal Law. The Company may collect information about race age national origin disability sex and veteran status as necessary to comply with legal obligations including the reporting requirements of the federal Equal Employment Opportunity Act the federal Office of Contracting Compliance Programs (applicable to government contractors) and Californias Fair Employment and Housing Act. The Company collects this Personal Information for purposes including: to comply with Federal and California law related to accommodation. The Company also collects this category of Personal Information on a purely voluntary basis except where required by law and uses the information only in compliance with applicable laws and regulations.
4. Education Information. The Company collects education information such as resumes and graduation records. The Company collects this Personal Information to determine suitability for roles to determine eligibility for training courses and to assist with professional licensing.
5. Profile Data. The Company may collect profile data including the following: psychological assessments behavior analyses or other profiling of its applicants. The Company collects this Personal Information to determine aptitude for certain positions and job assignments as well.
6. Background Screening Information. In the event that an applicant is given a formal job offer the Company collects background screening information prior to hiring including results of the following types of background screening: criminal history; sex offender registration; motor vehicle records; credit history; employment history; drug testing; and educational history. The Company collects this Personal Information to screen for risks to the Company and its clients and continued suitability for their jobs and to evaluate applicants for promotions.

Assistance for Disabled Applicants

Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time