Insurance Complaint Analyst Supervisor
Insurance Complaint Analyst Supervisor
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Job Description
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
10 yrs. exp. in insurance field (i.e. regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.
-Or 10 courses in insurance; 7 1/2 yrs. exp. in insurance field (i.e. regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.
-Or completion of undergraduate core program in insurance communications business or liberal arts; 8 yrs. exp. in insurance field (i.e. regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.
-Or 24 mos. exp. as Insurance Complaint Analyst 3 67233.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Insurance
OSHIIP is seeking a candidate to supervise a team of insurance complaint analysts and to support positive outcomes for complicated Medicare ideal candidate will have excellent communication skills strong leadership and supervisory skills and can remain positive in a fast-paced environment.
If this sounds interesting to you continue reading below to learn more about this career opportunity withOSHIIP where you too can be available to support those who serve Ohios 2.4 million Medicare beneficiaries their families and their caregivers.
Your Key Responsibilities include but are not limited to the following:
- Plans directs & supervises activities within assigned division
- Supervises & provides training for insurance complaint analysts
- Reviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintained
- Analyzes & coordinates multi-divisional complaints
- Takes appropriate administrative action including referral & coordination with federal agencies statewide organizations and internal divisions
- Develops & implements policies & procedures regarding staff development division workflow & customer service issues
- Defines division goals & objectives
- Speaks before small & large groups
- Develops & coordinates internal training activities
- Represents department at professional conferences
The final candidate can be expected to be paid at step 1 in the assigned pay range as a new hire unless otherwise required by legislation or union contract. As an Insurance Complaint Analyst Supervisoryou will receive an increase after six (6) months then an annual step increase until you reach the last step in the pay range. Additionally there are opportunities for possible annual cost of living (COLA) adjustments and a longevity pay supplement after five (5) years of state service.
Application Procedures:
When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Status of Posted Positions:
You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to: Kim Lowry @ .
Applicants must be currently authorized to work in the United States on a full-time basis.
Reasonable Accommodation: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices ADA Coordinator Andrew Skal by emailing or calling . Otherwise you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview.
Background Check Information:
The final candidate selected for the position will be required to undergo a criminal background convictions do not necessarily preclude an applicant from consideration for a individual assessment of an applicants prior criminal convictions will be made before excluding an applicant from consideration.
About Us:
The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations enforcing statutes mandating consumer protections educating consumers and fostering the stability of insurance markets in Ohio.
Today the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.
Please visit our websiteDepartment of Insuranceand also find us onLinkedIn.
Ohio Senior Health Insurance Information Program (OSHIIP) Mission Statement:
The mission of OSHIIP is to empower educate and assist Medicare-eligible individuals their families and caregivers through objective outreach counseling and training to make informed health insurance decisions that optimize access to care and benefits.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Required Experience:
Manager
Employment Type
Full-Time
