Service Center Supervisor - Eurofins Environment Testing, Hobbs, NM
Service Center Supervisor - Eurofins Environment Testing, Hobbs, NM
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Job Description
The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of supervising the Service Center facility supervising service center couriers samplers and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing America and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing America and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.
Essential Duties and Responsibilities:
- Local area primary client representative for service center location.
- Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
- Ensures client complaints are handled professionally and resolved in a timely manner.
- In charge of scheduling service center couriers and samplers preparing bottle orders for delivery scheduling sample pick-ups and shipping samples to the designated laboratory for analysis.
- Works closely with laboratory management in laboratory capacity loading decisions.
- Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing America at the service center.
- Responsible for all company vehicles that operate out of the service center.
- Provides general sales support to Account Executives for business development activities started in the field.
- Orders supplies (bottles coolers etc.) for the service center
- Maintains knowledge of method requirements holding times and bottle requirements in order to assist clients with their project needs.
- Maintains knowledge of all Eurofins Environment Testing America laboratories to assist with
placement of projects into the appropriate laboratory to best fit the clients needs. - Builds local relationships with clients and regulatory agencies.
- Visits clients on own or with local sales staff.
- Places work into all Eurofins Environment Testing America labs by deciding what lab is the best fit for the client.
- Functions as local access for clients to all of Eurofins Environment Testing America
- local pick up of samples may be required customer service skills ability to lift up to 50 lbs
Qualifications :
Education:
- BS/BA in Chemistry/Sciences (Business Management Marketing or equivalent experience may substitute for degree)
Experience:
- Minimum 3 years client relationship or customer service experience
- 1-2 years bench level chemistry experience preferred
- Prefer supervisory experience
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Professional working proficiency in English is a requirement including the ability to read write and speak in English.
Physical requirements:
- ability to lift up to 50 lbs - 70 lbs
- job duties may require squating bending and standing for long periods.
Supervisory Experience:
May supervise service center employees both local and virtual.
Additional Information :
Position is full-time position Monday to Friday 8 am to 5 pm with possibility of overtime.
Compensation range: $20-$23 / hour
Candidate within a commutable distance to Hobbs NM are encouraged to apply.
Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base salary may vary based upon but not limited to relevant experience and skill set base salary of internal peers business sector and geographic location.
We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
