Receptionist (F/M/NB)
Receptionist (F/M/NB)
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Job Description
JO&JOE is opening its new hostel in Budapest! And is looking for its next Receptionist.
Come and write a page in the history of JO&JOE by being part of the opening team! The Receptionist will be responsible for welcoming guests under the supervision of the Front Office Manager and its Supervisor. Morning afternoon or even at night we can trust you and give you the key of the lobby.
Why you
None of these tasks will scare you:
Mission 1: Ensure a warm personalized and continuous welcome for guests by advising them fostering loyalty and managing the flow of guests. Convey the image of JO&JOE and its Open House through your attitude.
Mission 2: Know how to register guest bookings and manage phone calls.
Mission 3: Welcome and assist guests from their arrival to departure following internal procedures. Provide information on the conditions of stay formalities and services offered by the Open House.
Mission 4: Take into account and anticipate guest needs handle any objections or comments and ensure a timely response.
Mission 5: Know and apply the safety rules of the Open House (fire safety etc.) and ensure the safety of property and people.
Mission 6: Apply and explain the pricing policy of the Open House contributing to the optimization of RevPAB (Revenue per Available Bed) and promoting the loyalty program.
Mission 7: Promote the hotels various services to optimize additional sales (concierge upselling etc.).
Mission 8: Assist the food service particularly with breakfast.
Mission 9: Communicate necessary information to other departments (floors housekeeping technical etc.) and to other members of your department.
Mission 10: Follow billing and payment procedures and supervise the preparation and sending of various debtor invoices.
Mission 11: Manage the cash fund entrusted to you.
Mission 12: Respond to guest reviews.
Qualifications :
Because youve got it in you:
Good mood guaranteed without reservation.
A perfectly balanced sense of customer service.
A passion for customer service.
A keen eye for figures and business development.
A desire to learn and develop.
YOUR LITTLE EXTRAS ARE:
Field of study: Hospitality.
Profesional experience: minimum 1 to 2 years of experience in customer reception.
Languages required: fluent in both Hungarian and English.
Additional Information :
Were sure you know the song
First verse: Well schedule an initial phone call with our Recruitment team if your application fits our beat.
Chorus: After a successful phone interview your future boss and the JO&JOE Recruitment Team give you an appointment! Be strong!
Last verse: Naturally youll hear back from us whether its or .
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
