Learning and Development Specialist, Payment Operations

Join us in our Tallinn office as a Learning & Development Specialist and shape the future of learning! This is your chance to make a meaningful impact by designing and delivering innovative learning solutions that drive employee growth engagement and operational excellence. If youre passionate about learning thrive in a collaborative environment and love to take ownership wed love to hear from you!

Your mission: 

As an L&D Specialist you will be responsible for creating delivering and improving learning solutions that empower PayOps to succeed in their roles. You will collaborate with cross-functional teams to ensure learning initiatives align with business goals while fostering a culture of continuous learning and development. By equipping PayOps teams with the right skills and knowledge you will directly contribute to enhancing customer experiences ensuring efficient problem resolution and driving overall customer satisfaction. The end result will be higher customer retention and happiness rate contributing to mission zero.
 

This role will give you an opportunity to:

• Design and deliver engaging learning solutions  in various formats (e-learning facilitator led sessions etc)
• Own the end-to-end training process from discovery to content creation stakeholder collaboration data analysis and reporting.
• Collaborate with stakeholders team leads and subject matter experts to ensure learning initiatives address key business challenges
• Use data-driven insights to measure training effectiveness and continuously optimize learning solutions
• Champion a learning-first mindset empowering teams to take ownership of their own development
• Explore and implement innovative learning solutions to enhance engagement and knowledge retention and to have an impact on the key strategic pillars

Qualifications :

• You have a proven experience in designing developing and implementing effective learning solutions that address business needs and drive performance
• You have a strong understanding of instructional design frameworks and adult learning theory
• Youre skilled in developing core learning materials (manuals e-learning modules course materials)
• You have experience with Learning Management Systems (LMS) and digital learning tools (e.g. Articulate Absorb or others is a plus)
• Youre strong in project management able to plan and execute multiple learning initiatives concurrently
• You have strong analytical skills with the ability to define success metrics and  interpret learning and operational data to inform design decisions and measure program effectiveness
• You are proficient in conducting learning needs assessments at both organizational and individual levels
• You have experience leveraging Large Language Model (LLM) tools to enhance content development personalize learning paths and extract actionable insights from unstructured data
• Youre flexible and adaptable comfortable with shifting priorities in a fast-paced environment
• You handle routine well and are well organised (managing multiple tasks timelines and resources simultaneously)
• Youre punctual independent proactive and willing to get things done;
• Youre feedback and solution oriented - you want to find opportunities and improve training modules
• Youre a team player who collaborates across functions while taking ownership of their work and promotes knowledge sharing
• Youve strong interest in the Learning & Development area - a commitment to staying updated on industry trends best practices in training and development and incorporating innovative approaches into training delivery.

Nice to have:

• Basic video production and graphic design skills (for creating learning content)
• Familiarity with data visualization tools like Looker
• Experience in applying design thinking principles in learning and development context
• Examples of independence and effective self-management are essential for success in this role
• Strong interpersonal skills and good cross-team communicator in a global setting
• Flexibility to work across multiple time zones 

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time