Front Office Manager (f/m/x)
Front Office Manager (f/m/x)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is your daily contribution to unforgettable stays
- Lead and inspire a front office team of up to 12 fostering a positive guest-focused culture.
- Ensure smooth day-to-day operations across reception reservations and guest relations.
- Be present in the lobby and front-of-house areas visible approachable and ready to support.
- Train coach and develop your team ensuring high standards of service and professionalism.
- Oversee scheduling team performance and shift handovers to maintain seamless coverage.
- Resolve guest issues quickly and thoughtfully turning challenges into positive experiences.
- Collaborate closely with Housekeeping F&B and other departments to ensure a cohesive guest journey.
- Manage front office KPIs such as guest satisfaction upsell targets and check-in/check-out times.
- Ensure compliance with policies procedures and safety standards.
- Stay proactive identifying opportunities to enhance service streamline processes or support the wider hotel operation.
Qualifications :
Were looking for someone who brings both technical skill and creative spark:
- You have several years of front office experience with at least 2 years in a leadership role.
- You thrive on leading a team and creating a motivating respectful work environment.
- You have a strong personality and a natural problem solver calm clear-thinking and solution-focused.
- Youre highly organised with strong attention to detail and a hands-on attitude.
- You bring excellent communication skills and enjoy connecting with both guests and your team.
- You have a good grasp of front office systems (PMS knowledge is a plus) and hotel operations.
- You speak English fluently and if you can tick off Danish too thats a plus!
- Youre flexible adaptable and happy to work a mix of shifts including weekends and holidays.
Additional Information :
Whats in it for you
- Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employee
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
