IT Support Technician (New Ulm)

Windings Inc. is a 100% employee-owned company meaning every employee-owner shares in our success. As an ESOP since 1998 we contribute 1012% of your annual pay toward your retirementat no cost to you.

For over 60 years weve built custom motors and components for some of the worlds toughest environmentsfrom outer space to the battlefield racetracks and deep drilling sites.

We are currently looking for an IT Support Technician who would be responsible for the day-to-day support maintenance and troubleshooting of Windings end-user technology and devices. This role involves working closely with internal IT staff and external vendors to deliver efficient technical support and training for Windings employees. As the primary first point of contact for the helpdesk this position ensures that all hardware and software issues are resolved promptly and effectively.

What you will be responsible for:

• Maintain and troubleshoot personal computer hardware ensuring devices are operational and secure.
• Collaborate with outsourced IT service providers to resolve complex issues and assist in system performance investigations.
• Diagnose and resolve hardware and software problems recommending improvements to prevent recurring issues.
• Provide end-user support for hardware software and Microsoft Windows applications ensuring a high level of customer satisfaction.
• Install configure and update computer hardware and software as needed.
• Provide training for employees on the use of hardware software and company-specific systems.
• Stay up-to-date with the latest technologies taking part in continuing education to support new hardware and software tools.
• Administer and maintain mobile device management (MDM) systems to ensure device security and compliance.
• Administer the companys VoIP phone system ensuring uptime performance and troubleshooting.
• Manage software licensing track renewals and maintain related documentation.
• Create and maintain clear accurate documentation for all service tickets training materials and troubleshooting steps.
• Install maintain and troubleshoot printers and other peripherals.
• Monitor endpoint performance and collaborate with the IT team to resolve issues.
• Create and delete user accounts and badges as needed.
• Administer engineering software including installation upgrades and user troubleshooting.
• Provide server and client support ensuring timely updates and system performance.

What you will need:

Education:

• Associate Degree in Computer & Networking Technology or equivalent OR 3 years of relevant experience

Experience:

• Previous experience in helpdesk support providing customer service and technical assistance to end-users.
• Proficiency in computer installation maintenance repair and troubleshooting.
• Experience with software installation troubleshooting and repair.
• Ability to create clear documentation for service tickets and training materials.

Knowledge/Skills:

• Proficient with Microsoft Windows and Microsoft Office Suite/365.
• Knowledge of Microsoft Server 2016/2019/2022.
• Strong understanding of computer networking principles.
• Experience with mobile device management (MDM) tools.
• Familiarity with VoIP systems and phone server administration.
• A or Network certification (or equivalent) is preferred.

What you will get:

• An awesome employee-ownership culture
• Full benefits package (medical dental vision disability life and more)
• Paid time off
• 401k match and ESOP contributions
• Flexible work environment
• Education reimbursement

Salary Description:

$24.00 - $31.00 per hour DOQ

We are committed to providing pay ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience qualifications location and internal equity considerations. The listed pay range is provided in good faith and is subject to adjustments in accordance with company policies and market conditions.

This position is eligible to participate in a performance-based bonus program based on company performance goals. Bonus payouts are not guaranteed and are determined at the companys discretion.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands and fingers to handle or feel; frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee is regularly required to stand and walk. Specific vision ability by this job includes close vision distance vision peripheral vision depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Other Requirements:

Because employees in this position must handle information covered by the International Trade and Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) successful applicants will be: (1) required to verify their identity and their status as a U.S. citizen or national U.S. lawful permanent resident or person granted refugee or asylee status (or equivalent) in the U.S.; OR (2) undergo additional steps including but not limited to licensure from the Directorate of Defense Trade Controls (DDTC) in the Bureau of Political-Military Affairs at the U.S. Department of State and/or the Bureau of Industry and Security (BIS) at the U.S. Department of Commerce.

Equal Opportunity Employer:

Windings is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected Veteran status. We are committed to providing a workplace free of any discrimination or

harassment.

No Soliciting

Windings will not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to Windings job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Windings Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Windings Talent Acquisition team.