Desktop Technician
Desktop Technician
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$ 42000 - 55000
1 Vacancy
Job Description
Wintrust provides community and commercial banking specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois southwestern Florida northwestern Indiana west Michigan and southern Wisconsin and commercial banking offices in Chicago Denver Milwaukee Grand Rapids Mich. and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont Illinois and listed on the NASDAQ Global Select Market under the symbol WTFC.
Why join us
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical dental vision life a 401k plan with a generous company match and tuition reimbursement to name a few
Promote from within culture
Why join this team
We hold ourselves accountable to high standards share wins operate ethically and have fun
Position Summary
The Desktop Technician provides a single point of contact for end-users to receive support and maintenance within the organizations desktop computing environment. This includes installing diagnosing repairing maintaining configuring and upgrading all PC hardware software and equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person by telephone or via e-mail) in a timely and accurate fashion and provides end-user assistance where required. Responsibilities also include various vendor management related and project management activities.
What youll do
Manages incidents and service requests queue and resolves daily hardware and software service and support requests. Adheres to established service level agreements. Thoroughly documents work performed in ticketing system.
Installs configures troubleshoots and repairs Windows and Macintosh desktop and laptop computer systems peripheral equipment and mobile devices.
Follows process documentation and checklists to ensure standardization of work. Proactively recommends documentation changes.
Installs manages and troubleshoots Microsoft and Macintosh desktop OS systems as well as Android and iOS mobile platforms. Completes project tasks as assigned. Meets project dates. Schedules installations/upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects. Identify opportunities to automate operational processes across the desktop environment
Assists System Engineers as they coordinate test and implement enhancements or new releases of Operating System and application packages.
Wintech Express (or other walk-in service areas) - Deploys troubleshoots and resolves end user hardware and application issues. Customers can walk-in or make a service appointment.
Position requires travel to support Wintrust Corporate or Chicago-area satellite campuses (e.g.FIRST Northbrook Tricom and 231 LaSalle). Occasional travel to other locations (e.g. banking mortgage WAF WSF etc.) with some air travel (Domestic/International).
Qualifications
0-3 years Desktop Support Field Support or related work experience
Familiarity with TCP/IP DHCP DNS LDAP. Solid understanding and experience with LAN/WAN/Internet environments (TCP/IP knowledge -- IP addresses subnet masks default gatewayetc.). Working knowledge of Windows Server 2016/2012r2 operating systems and Active Directory in a global enterprise environment
Experience with and understanding of Active Directory and Local Group Policy design and have working proficiency of Forests Domains Trusts. Knowledge of or proficiency with handheld wireless devices. Basic understanding of Windows PKI Certificates
Excellent customer service skills - ability to clearly articulate technical issues and solutions to non-technical users provide progress updates and complete tasks in a timely manner.
Provide after-hours support for service escalations when required
Benefits
Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long-term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance
Compensation
The estimated salary range for this role is $42000-$55000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors such as a candidates qualifications skills and experience.
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From our first day in business Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation including community banking and financial services subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.
Required Experience:
IC
Employment Type
Full-Time
