Chief Concierge
Chief Concierge
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-07-2025
Job Description
- Leads and manages the concierge team aids in the hiring training scheduling and performance management.
- Ensures compliance in all established brand standards of professionalism and protocol are being practiced by all Concierge staff.
- Provides services that are above and beyond for guest satisfaction.
- Effectively communicate with team members to understand guest needs by providing guidance feedback and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained guest satisfaction is achieved and employee wellbeing is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Empower team members to provide excellent guest service.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product service levels and overall satisfaction.
- Records and reviews guest issues in the guest response tracking system (such as TripAdvisor ReviewPro Pulse). Identify trends for resolution.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Assists in the facilitation of the training and development of all team members to the company standards.
- Effectively communicates with the front office team to ensure a consistent unique delivery service is being offered to guests at all times.
- Performs various administrative tasks assigned by the supervisor.
- Oversee the day-to-day operations of the concierge desks including managing the guest experience (check in/out luggage assistance transportation arrangements and reservations)
- Maintain complete and most updated knowledge of all hotel offerings services and hours of operation all hotel room types/names layout all hotel room rates special packages and promotions daily arrival & departure lists scheduled daily group activities names and location of meeting/banquet rooms local events attractions and holiday schedules.
- Establish and maintain relationships with vendors and ensure information and resource materials are current to accommodate guest requests.
- Inspects and maintains overall cleanliness and appearance of the Concierge desk.
- Perform duties concerning check-in and check-out of guests when volumes warrant.
- Updates and maintains accurate and up to date profiles and history.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Qualifications :
- High School Diploma or equivalent required
- Four to six or more years of experience in a Concierge role preferably in an upscale or
- lifestyle brand hotel. Two or more years of experience in a leadership role is desired.
- An intermediate to proficient understanding of Computer and hotel systems.
- Strong leadership and team-building skills with the ability to motivate and inspire staff.
- Knowledge of local attractions restaurants and transportation options.
- Possess a gracious friendly and fun demeanor.
- Must show an impeccable professional appearance.
- Ability to multitask work in a fast-paced environment and have a high-level attention to detail.
- Maintain positive and productive working relationships with other team members and
- departments.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Must be able to stand or walk a minimum of eight-hour shifts.
- Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.
- Must have excellent communication skills and be able to read write speak and understand English.
- Must be able to work inside and outside at all times of the year as needed based upon business volumes.
- Additional language ability preferred.
- All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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