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You will be updated with latest job alerts via email$ 61500 - 71500
1 Vacancy
Responds promptly to complex customer need submitted by the service desk customer and/or outside stakeholder. Takes a customer-centric approach to problem solving. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets all expectations.
Processes documents and coordinates resolution of trouble calls with help desk and customers.
Works in conjunction with the agency hardware and software teams to ensure compliance with statewide standards and documentation.
Other duties as assigned as related to the position.
Knowledge:
* General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise.
* Google Workspace.
Skill:
* Strong customer service skills.
* Excellent interpersonal written and oral communication skills.
Ability:
* Balance prioritize and organize multiple tasks.
* Work collaboratively in teams and across organizations.
* Synthesize feedback and adjust plans accordingly.
* Build strong relationships inside and outside the organization.
Bachelors degree plus 3 or more years of experience in systems administration (or equivalent experience).
This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Mandatory participation in the Arizona Retirement System (ASRS) is required.
For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call at option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Required Experience:
Unclear Seniority
Full-Time