Tenant Service Coordinator (FT)
Tenant Service Coordinator (FT)
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
This is a full-time on-site role for a Tenant Services Coordinator located in Rogers AR. The Tenant Services Coordinator will be responsible for managing tenant relations providing administrative support and coordinating property management activities. Day-to-day tasks include addressing tenant inquiries and concerns assisting with lease agreements ensuring tenant compliance with property policies and providing excellent customer service.
The Tenant Services Coordinator reports directly to the Director of Affiliate Relations. The position is responsible for the smooth operation of the reception desk phone system and the meeting and event room scheduling program at the Center for Nonprofits at St. Marys.
Main Responsibilities
- Available and attentive to the questions and needs of tenants patrons and guests on the phone and in person. Manages building reception and provides guest information for the Center for Nonprofits at St. Marys.
- Operates the telephone and radio systems efficiently and accurately. Fields questions and/or transfers to the appropriate person.
- Accurately maintains and operates the Meeting and Events Scheduling Program ensuring all meeting and event rooms are prepared and ready for the scheduled meetings and events in a timely manner.
- Communicates event details and setup with Building Tenants the Director of Affiliate Relations Housekeeping Maintenance and the Safety and Security staff.
- Assists with audio/visual setup for patrons with room reservations and execution of special events.
- Manages contracts and collection of fees and deposits for meetings and events in a timely manner.
- Performs guided tours showing meeting and event space and leasable office space as needed.
- Maintains meeting/event space and office suites as show-ready.
- Updates and maintains the affiliate directory spreadsheet and affiliate description listings in real-time.
- Make deposits in adherence to accounting policies and procedures.
- Work with accounting on rent collection.
- Work with accounting to maintain current insurance documentation on all tenants and request new Certificates of Insurance as needed.
- Works with safety and security officers to maintain building safety and security.
- Responds calmly and appropriately to emergencies providing the on-site staff with the necessary information.
- Maintains the building wayfinding meeting/event rooms and office suite signage and directions.
- Maintains the Little Free Bookstore.
Additional Responsibilities
- Able to perform other general duties and special projects as assigned.
Required Skills and Abilities
- Skills in Tenant Relations and Communication Experience in Property Management Strong.
- Administrative Assistance skills.
- Customer Service experience.
- Proficiency with Microsoft Office Suite MS Word MS Excel and PowerPoint.
- Ability to work independently and organize tasks efficiently.
- High school diploma or equivalent; a Bachelors degree is a plus.
- Experience in a nonprofit or similar environment is a plus.
- Bilingual (English/Spanish) a plus.
- Strong problem-solving and multitasking skills are essential.
Education Training and Experience
- High school diploma Associate Degree or equivalent.
- Must be able to learn the phone system and the meeting room scheduling program.
- Leasing experience preferred.
Physical Requirements/Work Environment
- Ability to remain stationary often standing walking or sitting for prolonged periods.
- Ability to lift 30 pounds regularly.
- Must be able to push/pull objects under 30 pounds walk climb stairs and enter/exit buildings that are occasionally under construction without normal ingress/egress available.
- Ability to work in extreme weather conditions.
- The noise level in the office work environment is usually moderate. However the noise levels can vary.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Experience:
IC
Employment Type
Full-Time
