Manager, OneStop Enrollment Services
Manager, OneStop Enrollment Services
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Job Description
MGR Academic Support Srvcs
Bachelors degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.
OneStop Enrollment Services is seeking a dedicated and experienced individual to join our team as a OneStop Manager. In this key role you will lead a team of advisors in providing centralized and integrated enrollment services to support over 56000 enrolled students and over 90000 applicants as well as their families and the university community.
Key responsibilities include but are not limited to:
Management and Leadership
- Supervise and support a team of OneStop advisors providing leadership guidance and direction to ensure efficient operations and customer service excellence.
- Evaluate and monitor daily caseloads (including service queues and systems such as the phone system and Gator360) ensuring service levels are met and complex issues are identified and resolvedincluding handling escalated cases and coordinating with core offices as needed.
- Coordinate hiring onboarding training and evaluation of advisors; provide timely communication and collaborate with the Assistant Director to ensure ongoing staff development.
- Engage the team in professional development opportunities; assist with training materials and initiatives.
Customer Service
- Provide direct frontline enrollment services to students families and other constituents in person online and by phone.
- Monitor customer satisfaction and provide timely feedback to unit leadership.
Other Duties
- Generate maintain and submit regular statistical reports to leadership to support strategic planning and decision making.
- Assist with presentations and workshops for prospective and current students and families.
- Perform other duties as assigned.
This position is located at the University of Floridas main campus in Gainesville FL. The selected candidate will work on site and may be eligible for a flexible hybrid work arrangement in accordance with the University of Florida and Division of Enrollment Managements policies.
$57000 annually
In addition we offer the following exceptional benefits:
- HealthDental and Vision Insurance
- State Retirement Plans
- Paid Time Off(approximately 22 days of vacation leave 13 days of sick leave and 11 paid holidays annually)
- TuitionAssistance (UF Employee Education Program)
- PublicService Loan Forgiveness (PSLF) Eligible Employer
Bachelors degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.
- Previous supervisory experience
- Strong organizational skills with the ability to set priorities and meet deadlines
- Excellent verbal and written communication skills
- Strong analytical independent judgment and problem-solving abilities
- Proven customer service excellence and professionalism when handling sensitive situations
- Experience with financial aid registrar admissions billing or student support services
- Proficiency in automated systems (Microsoft Office email administrative software); working knowledge of PeopleSoft Gator360 and student records systems preferred
Applicants must upload the following documents to be considered for the position:
- Cover Letter
- Resume
- List of References
Applications must be submitted by 11:55p.m. (ET) of the posting end date.
Required Experience:
Manager
Employment Type
Full-Time
