Registration Representative, HA-C 24 Hour DAYS
Registration Representative, HA-C 24 Hour DAYS
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Salary Not Disclosed
1 Vacancy
Job Description
Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.
Exemption Status:
Non-ExemptSchedule Details:
Friday Holidays - Every Other Holiday Monday Thursday Tuesday Weekends - Every Other WeekendScheduled Hours:
24hrs - 6:45am-3:15pmShift:
1 - Day Shift 8 Hours (United States of America)Hours:
24Cost Center:
24050 - 5660 AdmittingThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.
Under the general direction of the Patient Access Manager and/or Director the Patient Registration Clerk performs a variety of registration duties. The Patient Registration Clerk provides access to healthcare by performing various duties in a professional and compassionate manner. Registration services includes registration of inpatient and outpatient service along with a wide variety of clerical and general administrative duties. Obtains and enters into the computer-based patient registration/scheduling system demographic insurance and other related patient information. General administrative duties include answering telephones assisting with patient wayfinding and providing estimates. Collects patient liabilities prior to or on the date of service as appropriate. Staff is instrumental in maintaining good interpersonal relationships with peers patients visitors physicians and ancillary personnel. Obtains patient and witness signatures for all paperwork including but not limited to Consent to Tret HIPAA Privacy Medicare Rights Important Message for Medicare Patient Rights etc. Is responsible for maintaining confidentiality of patient information.I. Major Responsibilities:
1. Excellent customer service skills and knowledge i.e.; service recovery.
2. Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures scanning all documents (ROBs IDs etc.) obtaining ABNs/IMMs when applicable and collection of patient financial responsibility.
3. Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate.
4. Staff member follows downtime procedures as established.
5. Staff routinely and proactively works on downtime work. This includes but is not limited to DLs Insurance Management desktop renaming faxed orders cleanup of old/used orders ensure work and patient waiting areas are neat and presentable.
II. Position Qualifications:
License/Certification/Education:
Required:
1. High school graduate or GED required.
Experience/Skills:
Required:
1. Customer service experience required.
2. Receives on the job training under close supervision.
Preferred:
1. Previous clerical and Meditech experience desirable but not required.
2. A good understanding ofmedical terminology helpful.
6::45am - 3:15pm Week 1 - Mon Tues and Sat Week 2 - Sun Thurs Friday and every other weekend and holiday
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.
As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
