Manager, Third Party Management

About Capital One Canada.

For over 20 years weve been on a mission to change banking for good and build relationships by making credit accessible simple intuitive and rewarding. We want to help Canadians succeed with credit because we believe in people in our customers in our associates and in talent like you!

Our Capital One Team.

Yes were a credit card company. But were more than that too. Were driven by what our customers want and how to make their lives simpler.

Were always looking for creative ways to offer digital solutions that make sense for our customers. With your help well build the next generation of banking in Canada based on customer-focused values compelling products and great engineering.

About the Role

We are looking for a dynamic leader who is as passionate as we are with helping Canadians succeed with credit. The Third-Party Management Team provides third party services utilizing integral governance practices to support Capital Ones strategic objectives.

As Manager you will report to the Senior Manager Third Party Management and be a first line execution leader who partners with business customers and stakeholders in third party sourcing and management to provide the best leverage to Capital One in the third party space while mitigating associated third party risks. This will include adherence to Capital Ones Third-Party Risk Management policies and relevant regulatory requirements.

In addition you have deep expertise and market knowledge within various categories to support our technology- focused business to ensure that our third-party arrangements provide Capital One with a competitive advantage through optimum pricing structures strong negotiation skills and rationalization.

Your Responsibilities:

• Serve as the Category Manager for third party management execution accountable for supporting team members in building third party relationships managing risks negotiating contracts and improving effectiveness

• Ensure comprehensive oversight of all suppliers and services within assigned categories

• Collaborate closely with cross-functional teams including enterprise customer legal to support business customer outcomes

• Develop and implement strategic plans that align with business intent and market trends; leveraging broad market data insights and competitor information to support informed decision making

• Manage team deliverables to the established policies standards procedures and processes related to third party management

• Participate in key management forums and contribute to continuous improvement and/or best practices.

• Build strong relationships with both internal stakeholders and third parties to ensure that business objectives are met

• Leverage industry knowledge and seasoned negotiation and influencing skills to support pricing and third-party service level commitments outcomes

• Manage multiple priorities with various stakeholders with an acute appreciation for deadlines impacting speed to market for Capital One products or services

• Be an effective change manager through the provision of clear plans and fulfillment activities

• Develops plans or strategies to drive innovation with the objective of creating efficiency

• Motivate and develop direct reports for maximum productivity and up-skilling

Basic Qualifications:

• Bachelors degree in business management and/or designated third party management certification

• At least 5 years of experience in third party management within the financial industry to include process and risk management

• At least 5 years experience working in a cross-functional environment ensuring business and stakeholder expectations are effectively managed

• At least 5 years of experience leading a team

• Strong market knowledge within different sourcing and supplier management categories relevant to the credit card business to include deep negotiation communication contract and influencing skills with the ability to optimize on pricing structures.

• Strong organizational and prioritization skills

Working at Capital One.

Enjoy a hybrid work environment with 3 days in the office. Build a comfortable workspace with our one-time Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live wellphysically financially and emotionally. Receive support for you and those who are most important to you with full coverage for spouses domestic partners and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per yearand much moreyoull discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may for certain purposes render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).