Senior Analyst, Centralized Support Services
Senior Analyst, Centralized Support Services
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Compliance & Global Regulatory Affairs (Compliance & GRA) assists our Bank in developing and executing a robust and proactive regulatory compliance and regulatory affairs strategy and effectively managing regulatory risk.
The Compliance and EAML Examination Programs (CEEP) team is a group within the Compliance Department which consists of several multi-skilled examination teams including the Centralized Support Services (CSS) Team. CSS is responsible for supporting the EAML and Compliance Examination teams through the development implementation and maintenance of the examination program tools/templates annual examination schedule and management reporting. In addition the CSS team manages and executes the Quality Assurance program to assess the effectiveness and quality of examinations.
The Senior Analyst Centralized Support Services is responsible to support the administration of Programs & Process and Reporting functions. Through the management of various administrative tasks youll ensure examination teams are provided the appropriate support to execute against the annual examination plan. In addition you will CSS in the day-to-day maintenance and management of the 2nd LOD exam programs.
The Senior Analyst will support management with the strategic direction and evolution of the processes procedures and tools to enable the team to effectively deliver the Enterprise AML and Compliance 2nd Line of Defense Examination Program. This may include making enhancements to existing templates and tools assist with retrieving information and best practices and collaborate with examination teams for feedback and input. In addition the Senior Analyst will support the CEEP examinations teams with onboarding/offboarding of team members system access requests and TeamMate (Examination Tool) workflow support. Support management with request for information from various business partners maintain and update the team SharePoint site manage the examination team mailboxes to ensure items requiring attention are assigned to the correct individuals (this includes sending out all CEEP artifacts - Final Report Announcement Letters Letter of Engagement to clients) assist in obtaining data used for upcoming examinations from internal business partners and support the records management process for the overall function to ensure alignment with CIBC Policies.
The incumbent will also support other pillars within CEEP such as Training and Performance Monitoring Data Analytics and Continuous Monitoring Methodology and QA.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
How youll succeed
- Strong communication and interpersonal skills Exhibit strong verbal and written communication skills. Have the ability to communicate effectively with internal and external teams.
- Project management You will lead and/or support various initiatives ensuring timelines and milestones are met with high quality.
- Technical skills You have an excellent working knowledge of the Microsoft Office suite of applications.
- Relationship building You will establish and maintain positive working relationships with the various examination teams and internal partners.
Who you are
- Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You have proficient knowledge with various Microsoft applications (Excel PowerPoint SharePoint).
- Its an asset if you have experience in supporting examinations audits or compliance reviews.
- Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.
- You love to learn. Youre passionate about growing your knowledge. You have a strong sense of curiosity.
- Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
- Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 31st FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking Customer Experience (CX) Group Problem Solving Project Support Quality Assurance (QA) Quality Monitoring Reporting and Analysis Trend AnalysisRequired Experience:
Senior IC
Employment Type
Full-Time
