Child support specialist
Child support specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Child support specialist Full-Time $16.50 Montgomery Alabama
Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking
Training and working hours are 8 am-5 pm
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.
- $16.50 per hour pay rate (bi-weekly pay).
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot) so youll be able to thrive both personally and professionally.
About the Role
The Child support specialist will handle inquiries for the Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone CSRs will address and research customer inquiries and provide appropriate and accurate information.
- Inbound Call Center The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
- Answers questions on various issues such as child support payments history and account histories.
- Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gathers information research/resolves inquiries and appropriately documents customer calls.
- Ability to read and interpret documents on file.
- Understand and retain a large amount of information.
- Associates should have the skills to answer and respond professionally to escalate calls should they arise.
- Communicate appropriate options for resolution promptly
- Review the customer needs and inform customers of services and resources available to them.
Requirements
- High School diploma or GED
- Background and drug screening required
- 2 years of high-volume call center or Customer Service experience.
- Computer system experience with data entry database documentation knowledge.
- Typing WPM 30
Required Experience:
Unclear Seniority
Employment Type
Hourly
